Guest-First Front Office Leader | Hotel Operations & Growth

Renaissance-Hotels; Raleigh (NC); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Life and disability insurance

401(k) with company match

Tuition assistance

Discounted room rates

Training and career advancement

Job summary

Renaissance Raleigh Hotel is seeking an experienced Front Office Manager to lead our guest services team on-site in Raleigh, NC. This leadership role drives guest satisfaction, upholds brand standards, and oversees front desk operations with a hands-on, people-focused approach.

The ideal candidate brings proven leadership in hotel front office, a guest-first service philosophy, knowledge of revenue management, and strong communication skills.

Qualifications

• Proven leadership experience in hotel front office or guest services management.
• Strong customer service philosophy and ability to foster a guest-first culture.
• Knowledge of revenue management, financial reporting, and hotel operations.
• Excellent communication, training, and problem-solving skills.
• Familiarity with HR best practices and compliance standards.

Responsibilities

• Maintain guest service as the driving philosophy of the hotel, ensuring every guest leaves satisfied.
• Train, motivate, and empower front desk staff to deliver responsive and professional guest assistance.
• Oversee all front desk operations, including check-in/check-out, telephone procedures, hotel amenities, and system use.
• Act as Manager on Duty, supporting hotel-wide operations when required.
• Partner with the General Manager and Sales team to generate business opportunities, set rate codes, and manage rooming lists.
• Assist with Revenue Management functions and participate in revenue calls with corporate and brand teams.
• Produce accurate financial reports in a timely manner.
• Manage HR functions for front desk staff including recruiting, hiring, training, evaluations, and retention efforts.
• Ensure compliance with personnel policies, labor regulations, health and safety codes, and key control procedures.
• Conduct property inspections and oversee preventive maintenance and deep-cleaning schedules to maintain product standards.
• Mentor and develop management talent within the front office team.

Skills

Leadership

Customer service

Revenue management

Financial reporting

HR compliance

Communication

Problem solving

Job description

Renaissance Raleigh Hotel is seeking an experienced Front Office Manager to lead our guest services team on-site in Raleigh, NC. This leadership role drives guest satisfaction, upholds brand standards, and oversees front desk operations with a hands-on, people-focused approach.

The ideal candidate brings proven leadership in hotel front office, a guest-first service philosophy, knowledge of revenue management, and strong communication skills.