Hotel Front Desk Supervisor

Generation Hospitality; Sacramento (CA); On-site; USD 30,000 - 33,000; Full time

Job summary

Generation Hospitality is seeking a Front Office Supervisor to lead and train front desk staff, ensuring seamless guest experiences and accurate room status communications.

The role manages shifts, coaches associates, resolves guest concerns promptly, and partners with other departments to uphold service standards across Hyatt House Sacramento.

Qualifications

• Must be enthusiastic and energetic with a passion for hospitality.
• Prior supervisory/management experience required, experience in a hotel environment highly desired.
• Ability to read, write, and speak English fluently.
• Proficiency in computers to include Microsoft Word, Excel, and other hotel operating systems.
• Proven record of success with Quality Assurance reviews and Guest Satisfaction.
• Excellent oral and written communication skills.
• Thorough understanding of total hotel operations.

Responsibilities

• Participates in the selection and training of all front office associates.
• Schedules and supervises workload during shifts of front office associates.
• Evaluates the job performance of each front office associate and provides coaching when necessary.
• Maintains working relationships and communicates with all departments.
• Verifies that accurate room status information is maintained and properly communicated.
• Resolves guest concerns quickly, efficiently, and courteously.
• Updates group information and communicates group requirements to relevant departments.
• Works within the allocated budget for the front office.
• Conducts regular meetings of front office associates.
• Ensures front office associates present a neat and clean appearance.
• Prepare performance reports related to front office.
• Monitor high balance guests and take appropriate action.
• Ensure implementation and compliance of all company policies and brand standards.
• Operate all aspects of Front Office computers and systems, including maintenance and reports.
• Ensure employees are attentive, friendly, and courteous to guests and staff.
• Act as the Manager on Duty and support other departments as needed.
• May assist with housekeeping functions on occasion.
• Perform other duties as requested by management.

Skills

Supervisory experience

English fluency

Computer proficiency

Guest satisfaction focus

Communication skills

Hotel operations knowledge

Lift up to 30 pounds

Tools

Hotel operating systems

Microsoft Word

Microsoft Excel

Job description

About this position

About Generation Hospitality

As a recognized leader in the hospitality industry, Generation Hospitality Group brings unparalleled expertise in marketing, sales, operations and revenue management.

JOB SUMMARY: The Front Office Supervisor directly supervises and trains all front office associates and ensures completion of all front office duties. Directs and coordinates the activities of the front office function to ensure a seamless guest experience.

RESPONSIBILITIES:

• Participates in the selection and training of all front office associates.
• Schedules and supervises workload during shifts of front office associates.
• Evaluates the job performance if each front office associates and provides coaching when necessary.
• Maintains working relationships and communicates with all departments.
• Verifies that accurate room status information is maintained and properly communicated.
• Resolves guest concerns quickly, efficiently, and courteously.
• Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate individuals and departments.
• Works within the allocated budget for the front office.
• Conducts regularly scheduled meetings of front office associates.
• Ensure front office associates always present a neat and clean appearance.
• Prepare performance reports related to front office.
• Monitor high balance guest and take appropriate action.
• Ensure implementation and compliance of all company policies and brand standards.
• Operate all aspects of Front Office computers ystem, including software maintenance, report generation and analysis, and simple configuration changes.
• Ensure that employees are always attentive, friendly, helpful and courteous to all guests, managers, and other employees.
• Act as the Manager on Duty, provide guidance and support to all departments in the hotel when required.
• Maybe required to help with housekeeping functions on occasion.
• Perform other duties as requested by management.

REQUIREMENTS:

• Lift up to thirty (30) pounds
• Walking, bending, stretching, standing and/or sitting for extended periods of time
• Some exposure to chemicals

QUALIFICATIONS:

• Must beenthusiastic and energetic with a passage for hospitality
• Prior supervisory/management experience required, experience in a hotel environment highly desired.
• Ability to read, write, and speak English fluently.
• Proficiency in computers to include Microsoft Word, Excel, and other hotel operating systems
• Proven record of success with Quality Assurance reviews and Guest Satisfaction
• Excellent oral and written communication skills
• Thorough understanding of total hotel operations

The pay range for this role is: 22 - 24 USD per hour(Hyatt House Sacramento)