Guest Service Associate

Generation Hospitality; Sacramento (CA); On-site; USD 17,000 - 28,000; Full time

Job summary

Generation Hospitality is seeking a hotel front desk associate to welcome guests, process check-ins/outs, and answer questions about the hotel and local area. You will post charges to guest rooms and communicate with departments to ensure an exceptional guest experience.

The role requires the ability to stand for long periods, strong verbal and written communication, and prior hotel or customer service experience.

Qualifications

• High School diploma or GED required.
• Previous hotel front desk or customer service experience required.
• Ability to walk or stand for long periods in a hotel front office environment.

Responsibilities

• Register guests and assign rooms; accommodate special requests.
• Assist in pre-registration and room blocking for reservations.
• Understand and adhere to cash handling policies and procedures.

Skills

Communication skills

Customer service

Hotel front desk experience

Education

High School diploma or GED

Job description

About this position

About Generation Hospitality

As a recognized leader in the hospitality industry, Generation Hospitality Group brings unparalleled expertise in marketing, sales, operations and revenue management.

JOB SUMMARY: Represents the hotel to the guest throughout all stages of the guest's stay. Verifies the guest's method of payment and follows established credit-checking procedures. Answers questions about hotel and local area and attractions. Adheres to all brand standards as it relates to front office processes and procedures. Accurately posts charges to guest rooms. Communicates with all departments in the hotel to ensure an exceptional experience for the guest.

RESPONSIBILITIES:

• Register guests and assigns rooms. Accommodates special requests whenever possible.
• Assists in pre-registration and blocking of rooms for reservations.
• Thoroughly understand and adheres to proper credit, check-cashing, and cash handling policies and procedures.
• Knows room locations, types of rooms available, and room rates.
• Must be sales minded. Presents options and alternatives to guests and helps in making choices. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
• Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
• Performs cashiering tasks like bill/invoice settlement, posting charges to the guest, paid out's.
• Communicate services and amenities of the hotel to guests.
• Obtain proper identification for tax-exempt guests and attach the form to registration card.
• Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
• Reports any unusual occurrences or requests to the manager or assistant manager.
• Knows all safety and emergency procedures, is aware of accident prevention policies.
• Maintains the cleanliness and neatness of the front desk area.
• Other duties as necessary and assigned by management.
• Uses proper telephone etiquette.
• Attends department meetings.

REQUIREMENTS:

• Ability to walk or stand for long periods of time as customary in a hotel front office environment.
• Ability to communicate effectively both verbally and in writing.

QUALIFICATIONS:

• High School diploma or GED desired.
• Previous experience in a hotel environment or customer service required.

About Generation Hospitality

As a recognized leader in the hospitality industry, Generation Hospitality Group brings unparalleled expertise in marketing, sales, operations and revenue management.

JOB SUMMARY: Represents the hotel to the guest throughout all stages of the guest's stay. Verifies the guest's method of payment and follows established credit-checking procedures. Answers questions about hotel and local area and attractions. Adheres to all brand standards as it relates to front office processes and procedures. Accurately posts charges to guest rooms. Communicates with all departments in the hotel to ensure an exceptional experience for the guest.

RESPONSIBILITIES:

• Register guests and assigns rooms. Accommodates special requests whenever possible.
• Assists in pre-registration and blocking of rooms for reservations.
• Thoroughly understand and adheres to proper credit, check-cashing, and cash handling policies and procedures.
• Knows room locations, types of rooms available, and room rates.
• Must be sales minded. Presents options and alternatives to guests and helps in making choices. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
• Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
• Uses proper telephone etiquette.
• Performs cashiering tasks like bill/invoice settlement, posting charges to the guest, paid out's.
• Communicate services and amenities of the hotel to guests.
• Obtain proper identification for tax‑exempt guests and attach the form to registration card.
• Reads and initials the pass‑on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
• Attends department meetings.
• Reports any unusual occurrences or requests to the manager or assistant manager.
• Knows all safety and emergency procedures, is aware of accident prevention policies.
• Maintains the cleanliness and neatness of the front desk area.
• Other duties as necessary and assigned by management.

REQUIREMENTS:

• Ability to walk or stand for long periods of time as customary in a hotel front office environment.
• Ability to communicate effectively both verbally and in writing.

QUALIFICATIONS:

• High School diploma or GED desired.
• Previous experience in a hotel environment or customer service required.

The pay range for this role is:
19 - 20 USD per hour(Hyatt House Sacramento)

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