Front Desk Supervisor

Mountain Lake LLC; Mountain Lake (VA); On-site; USD 20,000 - 29,000; Full time

Job summary

Mountain Lake LLC in Pembroke, VA is seeking a Front Desk Supervisor to lead the front desk team and ensure exceptional guest service. You will oversee check-in/check-out, manage guest requests, and coordinate with housekeeping and room service for seamless stays.

The role requires strong communication, confidentiality, and experience with Opera or similar PMS. This is a full-time, on-site position at Mountain Lake.

Qualifications

• High school diploma or equivalent required; associate degree or higher preferred.
• Proven experience in front desk or guest service in hospitality.
• Proficiency with Opera or similar property management systems.
• Strong communication and interpersonal skills.
• Ability to handle confidential information with discretion.

Responsibilities

• Supervise front desk staff to ensure guest service excellence.
• Oversee check-in and check-out using Opera or similar PMS.
• Handle guest inquiries, complaints, and requests promptly and professionally.
• Maintain confidentiality of guest information per policy.
• Coordinate with housekeeping, room service, and other departments for timely service.
• Train new front desk employees on procedures and standards.
• Monitor daily operations and resolve issues or discrepancies.
• Prepare and maintain reports on front desk activities.

Skills

Front desk management

Guest service

Communication

Confidentiality

Education

High school diploma or equivalent

Associate degree or higher preferred

Tools

Opera PMS

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk Supervisor

Front Office Supervisor Full Time Professional Mountain Lake, Pembroke, VA, US

3 days ago Requisition ID: 1008

Salary Range: $18.00 To $18.00 Hourly

About the Role:

The Front Desk Supervisor plays a pivotal role in ensuring the smooth and efficient operation of the front office within a hospitality environment. This position is responsible for overseeing front desk staff, managing guest services, and maintaining high standards of customer satisfaction. The supervisor ensures that all guest interactions are handled professionally, confidential information is protected, and any issues are resolved promptly using sound judgment. They coordinate with other departments such as housekeeping and room service to deliver seamless guest experiences. Ultimately, the Front Desk Supervisor contributes to the overall reputation and success of the property by fostering a welcoming and organized front office atmosphere.

Minimum Qualifications:

• High school diploma or equivalent; associate degree or higher preferred.
• Proven experience working in a front desk or guest service role within the hospitality industry.
• Proficiency in using Opera or similar property management systems.
• Strong communication and interpersonal skills.
• Ability to maintain confidentiality and exercise sound judgment in handling sensitive information.

Preferred Qualifications:

• Previous supervisory or team lead experience in a hotel or hospitality setting.
• Certification in hospitality management or customer service.
• Experience with additional property management systems and front office software.
• Knowledge of room service operations and coordination.
• Bilingual abilities or additional language skills.

Responsibilities:

• Supervise and support front desk staff to deliver exceptional guest service and maintain operational efficiency.
• Manage guest check-in and check-out processes using property management systems such as Opera.
• Handle guest inquiries, complaints, and requests promptly and professionally, ensuring guest satisfaction.
• Maintain confidentiality of guest information and sensitive data in compliance with company policies.
• Coordinate with housekeeping, room service, and other departments to ensure timely and accurate service delivery.
• Train new front desk employees on procedures, systems, and customer service standards.
• Monitor daily front office operations and resolve any issues or discrepancies that arise.
• Prepare and maintain reports related to front desk activities and guest services.

Skills:

The required skills such as proficiency in Opera and other property management systems are essential for managing guest reservations, billing, and room assignments efficiently. Front desk and guest service skills are applied daily to create positive first impressions and resolve guest concerns with professionalism and empathy. Maintaining confidentiality of information is critical to protect guest privacy and uphold trust. Using sound judgment and problem-solving abilities allows the supervisor to address unexpected situations and operational challenges effectively. Coordination with room service and other departments relies on strong communication and organizational skills to ensure seamless guest experiences.