Comfort Inn- Front Desk Agent

Scott Enterprise Hotels, Ambassador, and Corporate Divisions; Erie (Erie County); On-site; USD 22,000 - 37,000; Full time

Job summary

Scott Enterprise Hotels (Ambassador and Corporate Divisions) is seeking a front desk associate to provide guests with excellent customer service, handle reservations, and check guests in and out accurately.

You will balance daily accounting records, maintain the PMS system, answer incoming calls with proper etiquette, manage wake-up calls, and ensure guest confidentiality while maintaining a professional image.

Qualifications

• Previous hospitality front desk or guest services experience preferred.
• Excellent communication and customer service skills.
• Ability to handle reservations and cash handling procedures.

Responsibilities

• Check guests in and out accurately using the PMS system.
• Answer and transfer incoming calls with proper etiquette.
• Sell rooms to walk-in guests and reservations.
• Maintain daily log book and balance cash receipts.
• Ensure safety, confidentiality, and a professional appearance.

Skills

Customer service

Reservation sales

Cash handling

Telephone etiquette

Job description

Job description

• WEEKENDS A MUST!!

SUMMARY

Provides guests with excellent customer service while taking reservations, and checking guests in and out in an accurate/thorough manner. Balances the daily accounting records and completes the necessary paperwork.

ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following:

• Checks guests in and out of the hotel in a thorough and accurate manner. Sells guest rooms to walk in guests and reservations using established selling procedures and yield management techniques.
• Answers and transfers all incoming telephone calls using proper telephone etiquette. Provides customer service, including message taking, setting wake up calls, providing directions and other information as needed.
• Follows the “stick to the basics policy”. Encourages use of the company operated restaurants.
• Follows proper cash and credit card handling procedures. Accurately completes required paperwork and cash out procedures. Completes a bucket-to-board daily. Communicates information to other shifts in the daily log book.
• Has a thorough understanding of hotel equipment used at the front desk. Ensures the hotel equipment, such as fax machines, copiers, and the PMS system are maintained properly and secured.
• Provides excellent customer service that goes above and beyond the expectations of the hotel guests. Conducts themselves in a professional, courteous manner at all times.Observes the company’s 10-4 rule. Immediately addresses all guest requests. Never says “no” to a guest request for information-finds the answer.
• Presents a professional image. Properly attired in a clean, pressed uniform and name tag, in accordance with franchise and company grooming and uniform policy.
• Communicates with superiors and co-workers about the status of guest rooms, guest requests, and maintenance issues. Utilizes the daily log book to coordinate information for all day shifts.
• Provides safety and security for the hotel and its guests. Follows the hotel key control procedures at all times. Is familiar with the hotel emergency plan and is able to confidently partake in emergency training procedures. Observes guest and hotel confidentiality procedures. Uses the hotel safe lifting procedures. Reports all incidents and injuries to the appropriate supervisor.
• Provides input and ideas on the operation of the hotel. Participates in training initiatives and skill development.
• Completes any other task requested by a supervisor, including training new associates.
• All other duties as assigned.

Work setting:

• In-person

Work Location: In person