Hotel Front Desk Receptionist

Bighornlaw; Indianapolis (IN); On-site; USD 28,000 - 38,000; Full time

Job summary

A leading hotel is seeking a front desk agent in Indianapolis, IN, to provide exceptional guest services. The role involves welcoming guests, managing reservations, and ensuring a smooth check-in/check-out process. Ideal candidates will demonstrate strong customer service skills and possess a high school diploma or GED. Flexible hours and opportunities for growth are available.

Qualifications

• High school graduate, GED recipient, or equivalent.
• Impeccable interpersonal, time management, organizational skills.
• Experience handling telephone inquiries and troubleshooting.

Responsibilities

• Welcome and check-in guests, manage bookings and customer inquiries.
• Coordinate with housekeeping for guest accommodation readiness.
• Field customer complaints and perform bookkeeping duties.

Skills

Customer Service

Interpersonal Skills

Time Management

Organizational Skills

Education

High school graduate or GED

Tools

Microsoft Office

Reservation Management Systems

Job description

Embassy Suites by Hilton Indianapolis North • Indianapolis , IN , US

Posted 2 months ago

Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Responsibilities

• This position is a 3pm-11pm shift, it requires open availability which includes working weekend and weekday shifts.
• Connect with the housekeeping department to ensure guest accommodations are ready
• Field customer complaints when necessary
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct

Qualifications

• High school graduate, GED recipient, or equivalent
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• Has experience answering telephone calls and troubleshooting stressful situations
• Has previous experience or working knowledge of Microsoft Office and reservation management systems