Hotel Front Desk Receptionist

Express Employment Professionals - Cincinnati East; Apex (NC); On-site; USD 18,000 - 23,000; Full time

Job summary

Express Employment Professionals - Cincinnati East in Apex, NC is seeking a Hospitality Front Desk Receptionist with prior hotel experience and familiarity with hotel systems. Weekend shifts are required, with a rotating 7AM-3PM and 3PM-11PM schedule.

The role involves greeting guests, handling check-ins/outs, and providing exceptional service in a fast-paced environment. Responsibilities include answering calls, managing reservations, maintaining guest records, handling payments, and

Qualifications

• Previous hospitality/front desk experience is required.
• Strong communication and interpersonal skills.
• Able to multitask in a fast-paced environment.
• Professional appearance and demeanor.
• Basic computer proficiency including email and reservation systems.
• Reliable transportation and attendance.
• Ability to work weekends and holidays as needed.

Responsibilities

• Welcome and assist guests in a friendly and professional manner.
• Manage guest check-ins and check-outs efficiently.
• Answer incoming phone calls and respond to guest inquiries.
• Process reservations, cancellations, and modifications.
• Maintain accurate guest records and documentation.
• Handle guest concerns and resolve issues promptly and professionally.
• Coordinate with management, housekeeping and other departments to ensure guest satisfaction.
• Process payments and maintain cash handling accuracy.
• Keep the front desk area clean, organized, and presentable.
• Follow company policies and hospitality standards at all times.

Skills

Front desk hospitality

Communication skills

Multitasking

Professional appearance

Computer skills

Tools

PMS (Property Management System)

Reservation software

Job description

We are hiring for a Hospitality Front Desk Receptionist with prior Hotel Experience that includes using hotel system software. Must be able to work Friday to Tuesday with a rotating schedule of 7AM - 3PM on some days and 3PM - 11PM on alternate days. Weekends are required. Located in Apex. The ideal candidate will have previous front desk Hotel experience and be comfortable working in a fast-paced environment. This position serves as the first point of contact for guests and plays a key role in delivering exceptional customer service.

Responsibilities

• Welcome and assist guests in a friendly and professional manner.
• Manage guest check-ins and check-outs efficiently.
• Answer incoming phone calls and respond to guest inquiries.
• Process reservations, cancellations, and modifications.
• Maintain accurate guest records and documentation.
• Handle guest concerns and resolve issues promptly and professionally.
• Coordinate with management, housekeeping and other departments to ensure guest satisfaction.
• Process payments and maintain cash handling accuracy.
• Keep the front desk area clean, organized, and presentable.
• Follow company policies and hospitality standards at all times.

Required Qualifications

• Previous hospitality, hotel front desk experience is required.
• Strong communication and interpersonal skills.
• Ability to multitask and remain organized in a fast-paced environment.
• Professional appearance and demeanor.
• Basic computer proficiency, including email and reservation systems.
• Reliable transportation and dependable attendance.
• Ability to work flexible schedules, including weekends and holidays as needed.

Preferred Qualifications

• Experience with hotel property management systems (PMS).
• Cash handling experience.

Physical Requirements

• Ability to stand, walk, and move throughout the shift.
• Ability to occasionally lift up to 25 pounds.
• Ability to perform repetitive tasks such as typing and phone usage.

We are an Equal Opportunity Employer and welcome applicants from all backgrounds.