Hotel Front Desk Agent - Guest Experience & Reservations

Express Employment Professionals - Cincinnati East; Apex (NC); On-site; USD 18,000 - 23,000; Full time

Job summary

Express Employment Professionals - Cincinnati East in Apex, NC is seeking a Hospitality Front Desk Receptionist with prior hotel experience and familiarity with hotel systems. Weekend shifts are required, with a rotating 7AM-3PM and 3PM-11PM schedule.

The role involves greeting guests, handling check-ins/outs, and providing exceptional service in a fast-paced environment. Responsibilities include answering calls, managing reservations, maintaining guest records, handling payments, and

Qualifications

• Previous hospitality/front desk experience is required.
• Strong communication and interpersonal skills.
• Able to multitask in a fast-paced environment.
• Professional appearance and demeanor.
• Basic computer proficiency including email and reservation systems.
• Reliable transportation and attendance.
• Ability to work weekends and holidays as needed.

Responsibilities

• Welcome and assist guests in a friendly and professional manner.
• Manage guest check-ins and check-outs efficiently.
• Answer incoming phone calls and respond to guest inquiries.
• Process reservations, cancellations, and modifications.
• Maintain accurate guest records and documentation.
• Handle guest concerns and resolve issues promptly and professionally.
• Coordinate with management, housekeeping and other departments to ensure guest satisfaction.
• Process payments and maintain cash handling accuracy.
• Keep the front desk area clean, organized, and presentable.
• Follow company policies and hospitality standards at all times.

Skills

Front desk hospitality

Communication skills

Multitasking

Professional appearance

Computer skills

Tools

PMS (Property Management System)

Reservation software

Job description

Express Employment Professionals - Cincinnati East in Apex, NC is seeking a Hospitality Front Desk Receptionist with prior hotel experience and familiarity with hotel systems. Weekend shifts are required, with a rotating 7AM-3PM and 3PM-11PM schedule.

The role involves greeting guests, handling check-ins/outs, and providing exceptional service in a fast-paced environment. Responsibilities include answering calls, managing reservations, maintaining guest records, handling payments, and