Hotel Front Desk Pro — Create Memorable Guest Experiences

Columbia Hospitality, Inc.; Coeur d'Alene (ID); Presencial; USD 37 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, Dental, Vision

401K

Paid Time off

Get Paid Daily

Discounted lodging

Employee Assistance Program

Volunteer opportunities

Online learning platform

Resumo da oferta

Columbia Hospitality, Inc. is seeking a Front Desk Agent at One Lakeside Hotel in Coeur d'Alene, Idaho, for a full-time role. You will manage guest check-in/check-out, handle room charges and keys, and resolve guest issues to create memorable experiences.

You will work with the Guest Services and Front Office teams, using the property management system and PBX/radio systems, while providing courteous, professional service at all times.

Qualificações

• Previous hospitality or customer service experience preferred.
• Previous experience in cash handling & computerized Point of Sale system preferred.
• Strong written and verbal communication skills required.

Responsabilidades

• Possesses a working knowledge of the front desk, efficiently handling the check-in and checkout processes according to hotel procedures and standards.
• Be knowledgeable and proficient with the property management system.
• Operate the PBX and Radio paging system according to procedures.
• Establishes appropriate credit at time of guest check-in; issues room keys and familiarizes guests with the services and areas of the property.
• Manages guest issues effectively, keeping in mind both the guest’s needs and business objectives.
• Use discretion and professionalism in resolving guest conflicts and use good judgement to consult with management if assistance or follow-up is needed.
• Conduct adequate follow-up with both guest and fellow team members.
• Makes restaurant, transportation, activity, or entertainment reservations on behalf of the guest.

Conhecimentos

Guest services

Cash handling

Communication skills

POS experience

Ferramentas

Point of Sale (POS)

Property Management System

Descrição da oferta de emprego

Columbia Hospitality, Inc. is seeking a Front Desk Agent at One Lakeside Hotel in Coeur d'Alene, Idaho, for a full-time role. You will manage guest check-in/check-out, handle room charges and keys, and resolve guest issues to create memorable experiences.

You will work with the Guest Services and Front Office teams, using the property management system and PBX/radio systems, while providing courteous, professional service at all times.