Guest Experience Manager — Hotel & Front Desk

Cdacasino; Idaho; Hybrid; USD 58,000 - 70,000; Full time

Job summary

Coeur d'Alene Casino Resort Hotel in Worley, ID seeks a Guest Service Manager to elevate guest arrivals, staff morale, and issue resolution. You will oversee Front Desk, Call Center, and Valet operations, ensuring alignment with brand standards and service excellence.

This role requires a High School Diploma, gaming license eligibility, and 4+ years in hospitality, including night audit or front desk experience.

Qualifications

• Must obtain a Gaming License.
• High School Diploma or equivalent.
• 4+ years guest service; 2+ years Night Audit or Front Desk experience.

Responsibilities

• Oversee Front Desk, Call Center, and Valet operations.
• Ensure service standards and guest satisfaction.
• Resolve guest issues promptly and professionally.
• Lead staff and promote teamwork.

Skills

Agilysys Hotel Mgmt

Front Desk Leadership

Call Center Oversight

Guest Services

Education

High School Diploma

Tools

Agilysys

Job description

Coeur d'Alene Casino Resort Hotel in Worley, ID seeks a Guest Service Manager to elevate guest arrivals, staff morale, and issue resolution. You will oversee Front Desk, Call Center, and Valet operations, ensuring alignment with brand standards and service excellence.

This role requires a High School Diploma, gaming license eligibility, and 4+ years in hospitality, including night audit or front desk experience.