Guest Experience Lead — Front Desk

Columbia Hospitality, Inc.; Coeur d'Alene (ID); Presencial; USD 23 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Dental insurance

Vision insurance

Disability insurance

401K

Resumo da oferta

Columbia Hospitality, Inc. is seeking a Front Desk Agent for One Lakeside Hotel in Coeur d'Alene, Idaho. You will handle check-in/out, issue room keys, manage guest requests, and support guest services with a warm, professional demeanor.

You should have hospitality or customer service experience, cash handling and POS familiarity, and strong written and verbal communication skills to create exceptional guest experiences daily.

Qualificações

• Experience in hospitality or customer service preferred.
• Experience with cash handling and POS systems preferred.
• Strong written and verbal communication skills required.

Responsabilidades

• Handle front desk check-in and check-out processes per hotel procedures.
• Be proficient with the property management system.
• Operate PBX and guest paging system as required.
• Issue room keys and explain available services to guests.
• Resolve guest issues professionally and coordinate with management when needed.
• Make restaurant, transportation, or activity reservations for guests.

Conhecimentos

Customer service

Cash handling

Ferramentas

POS software

Descrição da oferta de emprego

Columbia Hospitality, Inc. is seeking a Front Desk Agent for One Lakeside Hotel in Coeur d'Alene, Idaho. You will handle check-in/out, issue room keys, manage guest requests, and support guest services with a warm, professional demeanor.

You should have hospitality or customer service experience, cash handling and POS familiarity, and strong written and verbal communication skills to create exceptional guest experiences daily.