Hotel Front Desk Night Auditor

Best-Western-Mansfield-Ohio; Mansfield (OH); On-site; USD 26,000 - 38,000; Full time

Job summary

Best Western Richland Inn in Mansfield, OH is seeking an experienced Front Desk Clerk/Night Auditor to ensure smooth night operations and deliver outstanding guest service.

Responsibilities include supervising night desk activities, performing nightly audits, handling reservations and check-ins/check-outs, and maintaining a clean, policy-compliant front desk while staying alert for safety and guest satisfaction.

Qualifications

• Minimum of 1 year of experience in the hotel industry is preferred. But willing to train the right individual.
• Strong customer service skills with a focus on guest satisfaction.
• Proficient in front desk operations and night audit procedures.
• Excellent communication skills, both verbal and written.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Bilingual candidates are preferred but not mandatory.

Responsibilities

• Oversee front desk operations during night shifts, ensuring all tasks are completed efficiently.
• Staying alert and vigilant at work is crucial for both personal safety and overall productivity, benefiting individuals and the organization alike
• Perform night audits to reconcile daily transactions and prepare reports.
• Provide exceptional customer service by addressing guest inquiries and resolving issues promptly.
• Manage reservations, check-ins, and check-outs with accuracy and professionalism.
• Delegate tasks effectively among team members to maintain workflow and efficiency.
• Maintain a clean and organized front desk area while ensuring compliance with hotel policies.

Job description

Job Description

Company Overview

Hospitality Management is dedicated to providing exceptional service in the hospitality industry, focusing on creating memorable experiences for our guests. With a commitment to excellence and a strong emphasis on teamwork, we strive to foster a positive work environment while delivering top-notch hotel services.

Summary

We are seeking an experienced Front Desk Clerk/Night Auditor to join our team at Best Western Richland Inn. This role is essential for ensuring smooth operations during night shifts, providing outstanding guest service and managing front desk activities. The ideal candidate will have a strong background in hotel operations and a passion for hospitality.

Responsibilities

• Oversee front desk operations during night shifts, ensuring all tasks are completed efficiently.
• Staying alert and vigilant at work is crucial for both personal safety and overall productivity, benefiting individuals and the organization alike
• Perform night audits to reconcile daily transactions and prepare reports.
• Provide exceptional customer service by addressing guest inquiries and resolving issues promptly.
• Manage reservations, check-ins, and check-outs with accuracy and professionalism.
• Delegate tasks effectively among team members to maintain workflow and efficiency.
• Maintain a clean and organized front desk area while ensuring compliance with hotel policies.

Requirements

• Minimum of 1 year of experience in the hotel industry is preferred. But willing to train the right individual.
• Strong customer service skills with a focus on guest satisfaction.
• Proficient in front desk operations and night audit procedures.
• Excellent communication skills, both verbal and written.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Bilingual candidates are preferred but not mandatory.

Equal Opportunity Employer

Jaiy Ram LLC. is an equal opportunity employer and does not discriminate based on age, race, sex, religious affiliation, sexual orientation, or any other federally protected class of individuals.

Employment Policies

This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Randomly Employers may implement drug testing policies to maintain a drug-free work environment, ensure safety, deter drug use, and comply with regulations. Employers monitor employee activities, often including video surveillance, computer usage, and location tracking for training and security purpose.

Additional Job-Related Instructions

Employee will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor- Owners Jaiy Ram LLC, reserves the right to modify this position description at any time for any reason that it deems necessary without the consent or approval of the person occupying the position. All positions are exclusively temporary, with no possibility of transitioning into permanent roles.

Thank you,

The Management