Hotel Front Desk Night Auditor

Bighorn Law; Louisville (KY); On-site; USD 21,000 - 26,000; Full time

Job summary

Rolling Hills Hospitality is hiring a Night Auditor for the Holiday Inn Express & Suites Louisville Downtown in Louisville, KY. The role focuses on auditing financial records, handling reservations and guest inquiries, and supporting front desk operations during overnight shifts.

Responsibilities include preparing reports for management, maintaining accurate accounting procedures, and ensuring guests have a positive stay.

Qualifications

• Excellent customer service and communication skills.
• Proficiency with computers and basic software tools.
• Overnight shift with flexible hours and reliability.

Responsibilities

• Verify, audit, and reconcile financial records such as room charges, cash drawer activity, credit card transactions, final bill preparation, occupancy percentages.
• Process reservations, check-ins, and guest requests; coordinate housekeeping and service issues.
• Handle administrative and bookkeeping tasks as required.
• Ensure guests have a pleasant stay and respond to inquiries and complaints.
• Produce and distribute daily, weekly, and monthly reports to hotel management.

Skills

Customer service

Communication

Computer proficiency

Education

High School Diploma

Some college

Tools

Reservation software

Accounting software

Computer systems

Job description

Holiday Inn Express & Suites Louisville Downtown • Louisville, KY, US

Are you a genuine people person who excels with numbers and has a passion for providing excellent customer service? Our property is seeking a night auditor to join our growing group of hospitality professionals. We provide the training, tools, and team to help bring your career to the next level. If this sounds like an opportunity you’ll love.

Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment

• Verify, audit, and reconcile all financial records such as room charges, cash drawer activity, credit card transactions, final bill preparation, room charges, and occupancy percentages
• Execute front desk clerk duties as required, such as processing reservations and check-ins, delegating housekeeping, security, and service requests, responding to guest inquiries, and resolving guest complaints as needed
• Process additional administrative, bookkeeping. and accounting procedures as required
• Make sure every hotel guest has a pleasant stay
• Produce and distribute daily weekly, and monthly reports to hotel management, department heads, and general manager

Must be able to stand on your feet for 8 hours during a typical shift

• Proficiency with computers is required; experience with reservation and accounting software is desired
• Overnight shift; requires flexible hours
• Some college is preferred but a high school diploma or equivalent is required
• Outstanding communication skills and excellent customer service skills are required
• Front desk clerk duties, guest services, night auditor or previous hospitality experience is preferred but not required

Compensation

$17 hourly

Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 500 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.

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