Night Auditor - The Cloudveil Hotel

The Yarrow Group; Jackson (WY); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading hospitality group as a Night Auditor at The Cloudveil Hotel. This role combines auditing responsibilities with front desk duties, ensuring guest satisfaction and operational integrity during overnight shifts. Ideal candidates will have a high school diploma, strong attention to detail, and a passion for excellent customer service.

Benefits

Wellness resources

Training and development

Disability insurance

Paid time off

Life insurance

Retirement plans

Health care plans

Qualifications

• Aptitude for math is required.
• Previous hotel front desk experience is a plus.
• Basic computer skills and ability to work independently overnight.

Responsibilities

• Perform nightly audits of POS and PMS.
• Provide guest services including check-ins and resolving complaints.
• Manage guest experience and inform about activities.

Skills

Time management

Attention to detail

Problem-solving

Guest service

Education

High School diploma or GED

Tools

PMS (Property Management System)

POS (Point of Sale)

Job description

Join to apply for the Night Auditor - The Cloudveil Hotel role at The Yarrow Group

About Us

The Yarrow Group is a collection of independently spirited and branded hotels focused on remarkable hospitality. We see every day as an opportunity to enrich the lives of our employees, guests, and communities. Our vision, mission, values, and commitments are at the core of every decision we make and every person we hire. No heroes, no egos–just a diverse group of individuals with solid relationships built on a foundation of trust that honors our employees, guests, and investors.

Job Summary

The night auditor will be responsible for closing out and rolling the dates in all systems that support hotel operations. They will have a dual role as a Front Desk Agent and Auditor.

Job Duties

• Perform nightly audits of the POS and PMS, including scrutinizing transactions, making notes for managers, posting room rates, closing and rolling dates, and securing hotel areas.
• Provide guest services such as resolving complaints, check-ins, check-outs, room upgrades, handling maintenance and housekeeping requests, and managing phone calls and retail sales.
• Manage guest experience by informing guests of activities and dining options, and booking reservations as requested.
• Report safety hazards immediately to your supervisor.

Responsibilities

• Time management and attention to detail.
• Maintain integrity at all times.
• Make decisions and resolve problems.
• Work well with guests and co-workers.
• Understand and uphold the standards, values, goals, and vision of the hotel.
• Display a “Guest First” attitude.
• Remain awake during overnight shifts.

Minimum Requirements

• High School diploma or GED, with an aptitude for math.
• Previous hotel front desk and PMS experience is a plus.
• Basic computer skills; ability to work independently and overnight shifts.

Physical Requirements

• Lifting and carrying up to 25 pounds.
• Walking, standing, sitting, carrying, and driving.

Employees must adhere to hotel policies and perform other duties as assigned. The job description is subject to change as necessary.

Benefits

• Wellness resources, training, and development.
• Disability insurance, paid time off, life insurance, retirement plans, and health care plans.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Hospitality
• Industries: Accounting and Hospitality