Front Desk Agent / Night Auditor-12 Downtown ATL, Autograph Collection, GA

Blue Sky Hospitality Solutions; Atlanta (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hospitality company is seeking a Front Desk Agent / Night Auditor for their Downtown Atlanta location. This role involves welcoming guests, managing check-in/check-out, and ensuring exceptional service. Ideal candidates should have hotel experience, strong communication skills, and a flexible schedule. Join a team dedicated to outstanding guest experiences and grow your career in hospitality.

Qualifications

• Prior experience in a hotel front desk or auditing role strongly preferred.
• Proficiency with hotel reservation software and Microsoft Office.
• Strong customer service and communication skills.

Responsibilities

• Welcome guests with professionalism and genuine hospitality.
• Efficiently manage guest check-in and check-out procedures.
• Respond promptly to guest concerns or service issues.

Skills

Customer service

Communication

Flexibility

Detail-oriented

Education

High school diploma or equivalent

Tools

Opera PMS

Microsoft Office Suite

Job description

Position : Front Desk Agent / Night Auditor

Location : Twelve Hotels & Residences - Downtown Atlanta, GA

Job Type : Full Time

Compensation : Attractive package

Twelve Hotels & Residences is seeking a versatile and service-driven Front Desk Agent / Auditor to join our Downtown Atlanta team. As the first point of contact for our guests, you will play a key role in delivering a warm welcome and ensuring a seamless stay experience from check-in to check-out.

This position requires flexibility , as shifts vary and may include overnights, weekends, and holidays. We're looking for a dependable team player who can adapt to our dynamic hospitality environment with a professional, polished attitude.

Schedule Availability :

We require open availability to work any shift on a rotating schedule, including :

• Morning Shift : 7 : 00 AM - 3 : 00 PM
• Evening Shift : 3 : 00 PM - 11 : 00 PM
• Overnight Shift (as needed) : 11 : 00 PM - 7 : 00 AM

Schedule includes weekends and holidays.

Key Responsibilities :

• Welcome guests with professionalism and genuine hospitality
• Efficiently manage guest check-in and check-out procedures
• Process phone and online reservations with accuracy
• Verify guest payment methods and handle credit card transactions securely
• Provide detailed information about room options, amenities, hotel services, and local attractions
• Ensure guest privacy and maintain confidential records
• Respond promptly and professionally to guest concerns or service issues
• Coordinate with housekeeping and maintenance teams to meet guest expectations
• Promote additional hotel services and upgrades when appropriate
• Maintain accurate records of bookings, guest information, and payments
• Report unusual occurrences or guest requests to management
• Perform light cleaning duties to maintain a tidy front desk and lobby area
• Support other departments and complete additional duties as assigned

Preferred Qualifications :

• Prior experience in a hotel front desk or auditing role (strongly preferred)
• Proficiency with Opera PMS or similar hotel reservation software
• Comfortable using Gmail and Microsoft Office Suite (Word, Excel)
• Familiarity with third-party booking platforms such as Expedia, Booking.com, Priceline, and Hotels.com
• Strong customer service and communication skills
• Understanding of secure cash and credit card handling practices

We're Looking For Someone Who Is :

• Flexible, dependable, and open to working varying shifts
• Detail-oriented and organized in a fast-paced environment
• Team-oriented with a positive and proactive attitude
• Guest-focused, professional, and passionate about hospitality

Requirements :

• High school diploma or equivalent (required)
• At least 1 year of hotel experience (preferred)
• Ability to commute or relocate reliably to Downtown Atlanta, GA
• Availability for a rotating schedule, including overnights and weekends

Work Location : On-site at Twelve Hotels & Residences Downtown, Atlanta, GA

Join a hotel team that values attention to detail, professionalism, and exceptional guest experiences. If you're ready to make a lasting impression and grow your career in hospitality, we'd love to meet you!