Hotel Front Desk Manager / Guest Services Manager

Homewood Suites – Ft. Worth / Medical Center; Fort Worth (TX); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Health benefits

Dental plan

Vision plan

401(k) plan

Hotel room discounts

Job summary

Homewood Suites – Ft. Worth / Medical Center is seeking a Guest Service Manager to oversee front desk operations and deliver exceptional guest experiences in a full-time, on-site role in Fort Worth, TX. Starting salary range is $50,000–$55,000/year or more based on experience.

The role requires leadership, strong communication, and proficiency with hotel management software. Candidates should be flexible to work evenings, weekends, and holidays as needed to ensure guest satisfaction.

Qualifications

• Previous experience as a Guest Service Manager or in a similar role is required.
• Strong leadership and interpersonal skills, with the ability to motivate a diverse team.
• Excellent communication skills and a commitment to guest satisfaction.
• Proficiency in hotel management software and front desk operations.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

• Manage the daily operations of the front desk, including guest check-in/check-out and reservation management.
• Lead and train the guest service team to provide exceptional customer service and support.
• Handle guest inquiries, requests, and complaints in a timely and professional manner.
• Monitor guest satisfaction and implement improvements to enhance the overall experience.
• Collaborate with other departments to ensure smooth operations and address any guest issues.
• Prepare reports on guest feedback and service performance for management review.
• Ensure compliance with hotel policies and procedures, including safety and security measures.

Skills

Leadership

Interpersonal skills

Communication

Guest service

Front desk operations

Tools

Hotel management software

Job description

Job Category: Administration

Requisition Number: HOTEL005438

• Posted : September 11, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Homewood Suites – Ft. Worth / Medical Center
2200 Charlie Lane
Fort Worth, TX 76104, USA

Description

Position: Guest Service Manager
Starting Salary Range: $50,000 - $55,000/year or more based on experience.
Employment Type: Full-Time
Application Deadline: September 30, 2026

Are you a hospitality professional with a passion for providing exceptional guest experiences? Do you possess strong leadership and communication skills? We’re seeking a Guest Service Manager to oversee our front desk operations and ensure the highest level of service for our guests.

We Offer
Team Culture: We work as a team and take pride in supporting each other every day
Training and Growth: We provide on-the-job training and support career growth within the company
Employee Recognition: We celebrate achievements and recognize the hard work of our team members

Benefits Available
11 paid holidays per year, paid vacation, sick, bereavement, & jury duty
Affordable health, dental, & vision plans for you and your family
Low-cost accident, critical illness, & hospital coverage
Short- & long-term disability coverage paid by RMC
Life / AD&D insurance company provided with additional optional coverage for your family
Tuition reimbursement for college credits or professional certification
Flexible spending plans options
401(k) retirement plans with company contribution
Travel with hotel room discounts
Teammate referral bonuses
Paid time off to volunteer in your community
Employee Assistance Program with mental health resources
What You’ll Do:
Manage the daily operations of the front desk, including guest check-in/check-out and reservation management.
Lead and train the guest service team to provide exceptional customer service and support.
Handle guest inquiries, requests, and complaints in a timely and professional manner.
Monitor guest satisfaction and implement improvements to enhance the overall experience.
Collaborate with other departments to ensure smooth operations and address any guest issues.
Prepare reports on guest feedback and service performance for management review.
Ensure compliance with hotel policies and procedures, including safety and security measures.

We’re Looking For
Previous experience as a Guest Service Manager or in a similar role is required.
Strong leadership and interpersonal skills, with the ability to motivate a diverse team.
Excellent communication skills and a commitment to guest satisfaction.
Proficiency in hotel management software and front desk operations.
Ability to work flexible hours, including evenings, weekends, and holidays.
A passion for hospitality and a desire to create memorable experiences for guests.

At Raymond Management, we prioritize a team-centered culture where every member is valued, supported, and empowered to create high quality experiences for both teammates and guests. If you're ready to be part of a team that cares for its people, we manage an award-winning portfolio of Hilton and Marriott hotels across the U.S. and look forward to welcoming you.

At Raymond Management Company, respect is the foundation of our culture. We treat everyone equally, embrace diversity, and value each person’s perspective and wellbeing.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.