Hotel Front Desk Manager / Guest Services Manager

Home2 Suites Milwaukee Airport; Milwaukee (WI); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Travel with hotel room discounts

Paid time off

Tuition reimbursement

Job summary

Home2 Suites Milwaukee Airport is seeking a Guest Service Manager to oversee front desk operations and lead a guest-focused team. You will manage check-in/out, reservations, and issue resolution to deliver exceptional experiences for guests at our Milwaukee property.

The role requires strong leadership, excellent communication, and proficiency with hotel management software. Flexible hours, including evenings, weekends, and holidays, are part of the schedule.

Qualifications

• Previous experience as a Guest Service Manager or in a similar role.
• Strong leadership and interpersonal skills.
• Proficiency with hotel management software.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

• Manage the daily operations of the front desk, including guest check-in/check-out and reservation management.
• Lead and train the guest service team to provide exceptional customer service and support.
• Handle guest inquiries, requests, and complaints in a timely and professional manner.
• Monitor guest satisfaction and implement improvements to enhance the overall experience.
• Collaborate with other departments to ensure smooth operations and address guest issues.
• Prepare reports on guest feedback and service performance for management review.
• Ensure compliance with hotel policies and procedures, including safety and security measures.

Skills

Guest service

Leadership

Communication

Staff training

Conflict resolution

Flexibility

Tools

Hotel management software

Job description

Job Details

Posting Details

• Posted on November 4, 2026

Locations

• Home2 Suites – Milwaukee Airport
  5880 South Howell Ave
  Milwaukee, WI 53207, USA
  
• On-site
• Administration
• Full-Time
• Requisition #: HOTEL005537

Description

Position: Guest Service Manager
Starting Salary Range: $50,000 - $60,000/year or more based on experience.
Employment Type: Full-Time
Application Deadline: November 18, 2026

Lee abajo para ver en español.

Are you a hospitality professional with a passion for providing exceptional guest experiences? Do you possess strong leadership and communication skills? We’re seeking a Guest Service Manager to oversee our front desk operations and ensure the highest level of service for our guests.

We Offer:

• Team Culture: We work as a team and take pride in supporting each other every day
• Training and Growth: We provide on-the-job training and support career growth within the company
• Employee Recognition: We celebrate achievements and recognize the hard work of our team members

Benefits Available:

• 11 paid holidays per year, paid vacation, sick, bereavement, & jury duty
• Affordable health, dental, & vision plans for you and your family
• Low-cost accident, critical illness, & hospital coverage
• Short- & long-term disability coverage paid by RMC
• Life / AD&D insurance company provided with additional optional coverage for your family
• Tuition reimbursement for college credits or professional certification
• Flexible spending plans options
• 401(k) retirement plans with company contribution
• Travel with hotel room discounts
• Teammate referral bonuses
• Paid time off to volunteer in your community
• Employee Assistance Program with mental health resources

What You’ll Do:

• Manage the daily operations of the front desk, including guest check-in/check-out and reservation management.
• Lead and train the guest service team to provide exceptional customer service and support.
• Handle guest inquiries, requests, and complaints in a timely and professional manner.
• Monitor guest satisfaction and implement improvements to enhance the overall experience.
• Collaborate with other departments to ensure smooth operations and address any guest issues.
• Prepare reports on guest feedback and service performance for management review.
• Ensure compliance with hotel policies and procedures, including safety and security measures.

We’re Looking For:

• Previous experience as a Guest Service Manager or in a similar role is required.
• Strong leadership and interpersonal skills, with the ability to motivate a diverse team.
• Excellent communication skills and a commitment to guest satisfaction.
• Proficiency in hotel management software and front desk operations.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• A passion for hospitality and a desire to create memorable experiences for guests.

At Raymond Management Company, respect is the foundation of our culture. We treat everyone equally, embrace diversity, and value each person’s perspective and wellbeing.

¿Eres un profesional de la hospitalidad con pasión por brindar experiencias excepcionales a los huéspedes? ¿Posees fuertes habilidades de liderazgo y comunicación? Estamos buscando un Gerente de Servicios al Huésped para supervisar nuestras operaciones de recepción y garantizar el más alto nivel de servicio para nuestros huéspedes.

Lo que ofrecemos:

• cultura de equipo: Trabajamos en equipo y nos enorgullecemos de apoyarnos mutuamente cada día.
• Capacitación y crecimiento: Proporcionamos capacitación en el trabajo y apoyamos el crecimiento profesional dentro de la empresa.
• Reconocimiento de empleados: Celebramos los logros y reconocemos el arduo trabajo de nuestros miembros del equipo.

Beneficios disponibles:

• 11 días festivos pagados al año, vacaciones pagadas, licencia por enfermedad, duelo y jurado.
• Planes de salud, dental y de visión accesibles para ti y tu familia.
• Cobertura de accidentes, enfermedades críticas y hospitalaria a bajo costo.
• Cobertura de discapacidad a corto y largo plazo pagada por RMC.
• Seguro de vida / AD&D proporcionado por la empresa con cobertura opcional adicional para tu familia.
• Cobertura de atención a largo plazo pagada por RMC con cobertura adicional disponible.
• Reembolso de matrícula por créditos universitarios o certificaciones profesionales.
• Opciones de planes de gastos flexibles.
• Planes de jubilación 401(k) con contribución de la empresa.
• Viajes con descuentos en habitaciones de hotel.
• Bonificaciones por referencias de compañeros.
• Tiempo libre pagado para voluntariado en tu comunidad.
• Programa de Asistencia al Empleado con recursos de salud mental.

Lo que harás:

• Gestionar las operaciones diarias de la recepción, incluida la entrada/salida de huéspedes y la gestión de reservas.
• Liderar y capacitar al equipo de servicios al huésped para brindar un servicio al cliente excepcional.
• Manejar consultas, solicitudes y quejas de los huéspedes de manera oportuna y profesional.
• Monitorear la satisfacción de los huéspedes e implementar mejoras para enriquecer la experiencia general.
• Colaborar con otros departamentos para asegurar operaciones fluidas y abordar cualquier problema de los huéspedes.
• Preparar informes sobre comentarios de huéspedes y rendimiento del servicio para revisión de la gerencia.
• Asegurar el cumplimiento de las políticas y procedimientos del hotel, incluidas las medidas de seguridad y protección.

Lo que buscamos:

• Experiencia previa como Gerente de Servicios al Huésped o en un rol similar es requerida.
• Fuertes habilidades de liderazgo e interpersonales, con capacidad para motivar a un equipo diverso.
• Excelentes habilidades de comunicación y compromiso con la satisfacción del huésped.
• Dominio de software de gestión hotelera y operaciones de recepción.
• Capacidad para trabajar horarios flexibles, incluyendo noches, fines de semana y días festivos.
• Una pasión por la hospitalidad y un deseo de crear experiencias memorables para los huéspedes.

En Raymond Management Company, el respeto es la base de nuestra cultura. Tratamos a todos por igual, abrazamos la diversidad y valoramos la perspectiva y el bienestar de cada persona.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.