Hotel Front Desk | Guest Services Specialist

Pah Management; Jonesboro (AR); Presencial; USD 17.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Dental Insurance

Vision Insurance

Short-Term Disability

Long-Term Disability

401(k) Retirement Plan

Voluntary Life Insurance

Hotel Stay Perks

Educational Reimbursement

Paid Time Off

Manager in Training

Descripción de la vacante

PAH Management seeks a friendly Guest Services Associate to help guests check in/out, answer questions, and coordinate requests at a Jonesboro property. You will process payments, assist with reservations, and ensure a welcoming experience for all guests.

The role requires strong customer service skills in a fast-paced hotel setting, with flexibility to work evenings, weekends, and holidays as needed.

Formación

• High school diploma or equivalent required.
• Customer service experience required, preferably in a hotel or related field.
• Ability to multitask and stay service-centric in a fast-paced position with constant guest interaction.
• Ability to communicate information clearly and to listen effectively to guests and co-workers.
• Ability to work well under pressure in stressful situations.

Responsabilidades

• Check guests in and out and manage reservations.
• Process payments according to hotel requirements, including cash and card handling.
• Provide information about hotel services, features, and room amenities to guests.
• Assist guests with issues professionally and courteously.
• Maintain front desk organization and relay pertinent information.

Conocimientos

Customer service

Multitasking

Communication

Detail-oriented

Educación

High school diploma

Herramientas

PMS

Descripción del empleo

PAH Management seeks a friendly Guest Services Associate to help guests check in/out, answer questions, and coordinate requests at a Jonesboro property. You will process payments, assist with reservations, and ensure a welcoming experience for all guests.

The role requires strong customer service skills in a fast-paced hotel setting, with flexibility to work evenings, weekends, and holidays as needed.