Hotel Front Desk & Guest Services Concierge

Mille Lacs Corporate Ventures; Hinckley (MN); In loco; USD 18.000 - 28.000; Tempo pieno

Descrizione del lavoro

Mille Lacs Corporate Ventures in Hinckley, MN, is seeking a Hotel Guest Services Front Desk Agent to greet guests, assist with reservations, process payments, pre-register guests, and coordinate check-in for arriving groups.

You will handle room allocations, answer inquiries, manage luggage, and maintain knowledge of services and events. Must pass GRA licensing, follow gaming regulations, and work nights, weekends, or holidays.

Competenze

• Prior hotel experience preferred.
• Must be able to secure license from Gaming Regulatory Authority (GRA).
• Responsible for following all relevant Detailed Gaming Regulations (DGR's).
• Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.

Mansioni

• Greet, register, and manage the check-out process for Guests, delivering exceptional service in line with the hotel's standards.
• Process transactions accurately, ensuring the check-in and check-out process adheres to company policy.
• Keep an inventory of vacancies, reservations, and room assignments.
• Respond to Guests' requests, concerns, or inquiries in a courteous and timely manner, providing clear information about facilities and hours of operation.
• Maintain knowledge of all Grand Casino properties and nearby special events to inform Guests.
• Explain room features and equipment to Guests upon entry, including the operation of locks, televisions, and thermostats.
• Communicate Guest safety protocols, such as fire safety and evacuation procedures.
• Accurately enter and verify Guest reservation information in the computer system, post charges to Guest accounts, and process payments using all applicable software systems.
• Prepare the shift cash report, balance payments and disbursements with property management systems, and prepare the bank drop envelope for shift end and account balancing.
• Perform Bell Person duties, such as assisting Guests with luggage and escorting them to their rooms.
• Perform other departmental duties as assigned to contribute to the overall success and efficiency of the team.

Conoscenze

Guest service

Communication

Attention to detail

Shift work

Descrizione del lavoro

Mille Lacs Corporate Ventures in Hinckley, MN, is seeking a Hotel Guest Services Front Desk Agent to greet guests, assist with reservations, process payments, pre-register guests, and coordinate check-in for arriving groups.

You will handle room allocations, answer inquiries, manage luggage, and maintain knowledge of services and events. Must pass GRA licensing, follow gaming regulations, and work nights, weekends, or holidays.