Hotel Front Desk & Guest Services Agent

Parker Management Florida, Llc; Palm Springs (CA); Sur place; USD 21 000 - 30 000; Plein temps

Résumé du poste

One Stop is seeking a friendly Full Time agent in Palm Springs, CA to greet guests, handle phone inquiries, and manage check-ins/outs using the Opera system. You will coordinate with housekeeping, inform guests about local attractions, and ensure accurate registration data and billing at shift end.

Responsibilities include updating guest records, processing charges, and resolving issues related to room types, cancellations, pet policies, and no-shows.

Responsabilités

• Answer all in-house guest phone calls and inquiries.
• Answer all incoming hotel phone calls and transfer as needed.
• Thorough knowledge of facilities and services available to guest.
• Processes guest check-ins and checkouts.
• Assist concierge in providing guest with information regarding hotel facilities and local attractions.
• Records the necessary registration and credit card information, verifying rate and departure information.
• Update room status per Housekeeping.
• Knowledge of room locations, types of rooms available, and room rates.
• Coordinates room status updates with the housekeeping department by notifying housekeeping of late checkouts, early check-ins and special requests.
• Be able to handle guest disputes, and requests concerning room types and other room related issues.
• Knowledge of cancellation policy.
• Knowledge of Pet Policy
• Knowledge of No-show policy.
• Input all guest information into the Opera system at time of check-in accurately.
• Update Opera system for any changes to the guest account.
• Make sure proper credit is obtained at time of check-in and extended stays.
• Make rate information is correct in Opera system compared to the registration card.
• Make sure Departure date is correct in the system compared to the registration card.
• Post all misc. charges to the guest account as required.
• Drop all cash received at the end of each shift according to cashier report from the Opera system.
• Count your bank at the beginning and end of each shift.
• Follow up with the guest and inform management of any guests who have exceeded their credit limit.
• Check out the guest accounts and keep a copy of the folio for your cashier report.

Description du poste

One Stop is seeking a friendly Full Time agent in Palm Springs, CA to greet guests, handle phone inquiries, and manage check-ins/outs using the Opera system. You will coordinate with housekeeping, inform guests about local attractions, and ensure accurate registration data and billing at shift end.

Responsibilities include updating guest records, processing charges, and resolving issues related to room types, cancellations, pet policies, and no-shows.