Hotel Front Desk / Guest Service Rep

Raymond Management Company; Mason (OH); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Paid vacation

Sick and bereavement leave

Jury duty paid

Hotel discounts

Referral bonuses

Volunteer time off

Employee Assistance Program

Job summary

Raymond Management Company, a hospitality operator with a portfolio including Hilton and Marriott hotels across the U.S., seeks a Guest Service Representative to join our Front Desk team. You will be the first impression for guests, handling check-in/out, inquiries, and reservations with a friendly, professional demeanor.

We offer on-the-job training, opportunities for wage increases at 30, 60, and 90 days, and a team-focused culture that values collaboration and guest satisfaction.

Qualifications

• Front desk or hospitality customer service experience preferred.
• Able to greet guests and handle check-in/check-out efficiently.
• Strong communication and problem-solving skills.
• Comfort with basic computer tasks and standing for extended periods.
• Hotel or customer service background is a plus, training available.

Responsibilities

• Serve as the first point of contact for guests, creating a welcoming experience.
• Greet and assist guests during check-in and check-out with a friendly attitude.
• Handle guest requests, inquiries, and reservations professionally.
• Communicate with Housekeeping, Maintenance, and Sales to ensure seamless operations.
• Manage daily front desk duties, including payments, room assignments, and issue resolution.

Skills

Customer service

Multitasking

Communication

Teamwork

Professionalism

Tools

Point-of-sale systems

Job description

Job Details

Position: Guest Service Representative / Front Desk

Starting Salary Range: $15.00-$16.00/hour or more based on experience.

Wage Increases: New hires can earn wage increases at 30, 60, 90 days

Employment Type: Full-Time

Application Deadline: August 31, 2026

Are you passionate about hospitality and making sure every guest feels welcomed and cared for? Do you enjoy working in a team environment where collaboration and customer service are valued? We’re looking for a Guest Service Representative to join our Front Desk team!

We Offer

Team Culture

We work as a team and take pride in supporting each other every day

Training and Growth

We provide on-the-job training and support career growth within the company

Employee Recognition

We celebrate achievements and recognize the hard work of our team members

Benefits For All Teammates

• Paid vacation, sick, bereavement, & jury duty
• Holidays paid at time & ½ when worked
• Travel with hotel room discounts
• Teammate referral bonuses
• Paid time off to volunteer in your community
• Employee Assistance Program with mental health resources

Additional Benefits For Full-Time Teammates

• Affordable health, dental, & vision plans for you and your family
• Low-cost accident, critical illness, & hospital coverage
• Flexible spending plans options
• 401(k) retirement plans with company contribution

What You’ll Do

• Serve as the first point of contact for our guests, creating a positive and welcoming experience.
• Greet and assist guests during check-in and check-out, ensuring smooth service with a friendly attitude.
• Handle guest requests, inquiries, and reservations with professionalism and attention to detail.
• Communicate with Housekeeping, Maintenance, and Sales teams to ensure seamless operations.
• Manage daily front desk duties, including payments, room assignments, and resolving any guest issues.

We’re Looking For

• A friendly, positive attitude with strong customer service skills.
• Ability to multitask and work well in a fast-paced environment.
• Strong communication skills and a professional approach to solving guest concerns.
• Basic computer skills and the ability to stand for extended periods.
• Prior hotel or customer service experience is a plus, but we are happy to train the right candidate!

At Raymond Management, we prioritize a team-centered culture where every member is valued, supported, and empowered to create high quality experiences for both teammates and guests. We manage an award-winning portfolio of Hilton and Marriott hotels across the U.S. and look forward to welcoming you.

En Raymond Management Company, el respeto es la base de nuestra cultura. Tratamos a todos por igual, abrazamos la diversidad y valoramos la perspectiva y el bienestar de cada persona.

Lee abajo para ver en español.

¿Te apasiona la hospitalidad y asegurarte de que cada huésped se sienta bienvenido y atendido? ¿Disfrutas trabajar en un entorno de equipo donde se valora la colaboración y el servicio al cliente? ¡Estamos buscando un Representante de Servicio al Cliente para unirse a nuestro equipo de Recepción!

Lo Que Ofrecemos

Cultura de equipo

Trabajamos en equipo y nos apoyamos mutuamente cada día.

Capacitación y crecimiento

Ofrecemos capacitación en el trabajo y apoyamos el crecimiento profesional dentro de la empresa.

Reconocimiento a los empleados

Celebramos los logros y reconocemos el esfuerzo de nuestros compañeros de equipo.

Beneficios Para Todos Los Empleados

• Vacaciones pagadas, días por enfermedad, duelo y jurado
• Días festivos pagados a tiempo y medio cuando se trabajen
• Descuentos en habitaciones de hotel al viajar
• Bonos por referir nuevos empleados
• Tiempo libre pagado para hacer voluntariado en tu comunidad
• Programa de Asistencia al Empleado con recursos de salud mental

Beneficios Adicionales Para Empleados De Tiempo Completo

• Planes de salud, dental y visión accesibless para ti y tu familia
• Cobertura de bajo costo para accidentes, enfermedades críticas y hospitalización
• Opciones de planes de gasto flexible
• Planes de jubilación 401(k) con contribución de la empresa

Lo Que Harás

• Ser el primer punto de contacto para nuestros huéspedes, creando una experiencia positiva y acogedora.
• Recibir y asistir a los huéspedes durante el check-in y check-out, asegurando un servicio fluido con una actitud amigable.
• Manejar solicitudes, consultas y reservaciones de los huéspedes con profesionalismo y atención al detalle.
• Comunicarte con los equipos de Limpieza, Mantenimiento y Ventas para asegurar una operación sin problemas.
• Gestionar las tareas diarias de recepción, incluyendo pagos, asignación de habitaciones y resolución de problemas.

Lo Que Buscamos

• Una actitud amigable y positiva con sólidas habilidades de servicio al cliente.
• Capacidad para realizar múltiples tareas y trabajar bien en un entorno rápido.
• Habilidades de comunicación y un enfoque profesional para resolver problemas de los huéspedes.
• Habilidades básicas de informática y capacidad para estar de pie por períodos prolongados.
• Experiencia previa en hotel o servicio al cliente es una ventaja, ¡pero estamos dispuestos a capacitar a la persona adecuada!

En Raymond Management Company, el respeto es la base de nuestra cultura. Tratamos a todos por igual, abrazamos la diversidad y valoramos la perspectiva y el bienestar de cada persona.