Hotel Front Desk / Guest Service Rep

Financecolombia; Rosemont (IL); On-site; USD 51,577,000 - 54,443,000; Full time

Benefits offered by this job

Paid time off

Holiday pay

Hotel room discounts

Employee referral bonuses

Volunteer time off

Employee Assistance Program

Health, dental, vision plans

401(k) with company contribution

Job summary

Raymond Management is seeking a friendly Guest Service Representative to join our Front Desk team in the Rosemont area. You will be the first point of contact for guests, greeting them warmly, coordinating check-in and check-out, and handling requests with professionalism.

Open availability and weekend work are required for a full-time role, with wage increases at 30, 60, and 90 days. Starting pay is competitive for the market and location.

Qualifications

• Must have a friendly, positive attitude with strong customer service skills.
• Ability to multitask and work well in a fast-paced environment.
• Strong communication skills and a professional approach to guest concerns.
• Basic computer skills and the ability to stand for extended periods.

Responsibilities

• Serve as the first point of contact for guests, creating a positive and welcoming experience.
• Greet and assist guests during check-in and check-out, ensuring smooth service with a friendly attitude.
• Handle guest requests, inquiries, and reservations with professionalism and attention to detail.
• Communicate with Housekeeping, Maintenance, and Sales teams to ensure seamless operations.
• Manage daily front desk duties, including payments, room assignments, and resolving guest issues.

Skills

Customer service

Multitasking

Communication skills

Computer literacy

Hotel experience (preferred)

Tools

POS systems

Job description

Guest Service Representative / Front Desk

Starting Salary Range: $18.00-$19.00/hour or more based on experience.

Wage Increases: New hires can earn wage increases at 30, 60, 90 days.

Employment Type: Full-Time

Shift: Open availability and weekends required.

Application Deadline: July 15, 2026

Lee abajo para ver en español.

Are you passionate about hospitality and making sure every guest feels welcomed and cared for? Do you enjoy working in a team environment where collaboration and customer service are valued? We’re looking for a Guest Service Representative to join our Front Desk team!

Benefits

• Paid vacation, sick, bereavement, & jury duty
• Holidays paid at time & ½ when worked
• Travel with hotel room discounts
• Teammate referral bonuses
• Paid time off to volunteer in your community
• Employee Assistance Program with mental health resources

Additional Benefits for Full-Time Teammates

• Affordable health, dental, & vision plans for you and your family
• Low-cost accident, critical illness, & hospital coverage
• Flexible spending plans options
• 401(k) retirement plans with company contribution

What You’ll Do

• Serve as the first point of contact for our guests, creating a positive and welcoming experience.
• Greet and assist guests during check-in and check-out, ensuring smooth service with a friendly attitude.
• Handle guest requests, inquiries, and reservations with professionalism and attention to detail.
• Communicate with Housekeeping, Maintenance, and Sales teams to ensure seamless operations.
• Manage daily front desk duties, including payments, room assignments, and resolving any guest issues.

We’re Looking For

• A friendly, positive attitude with strong customer service skills.
• Ability to multitask and work well in a fast-paced environment.
• Strong communication skills and a professional approach to solving guest concerns.
• Basic computer skills and the ability to stand for extended periods.
• Prior hotel or customer service experience is a plus, but we are happy to train the right candidate!

At Raymond Management, we prioritize a team-centered culture where every member is valued, supported, and empowered to create high quality experiences for both teammates and guests. We manage an award-winning portfolio of Hilton and Marriott hotels across the U.S. and look forward to welcoming you. At Raymond Management Company, respect is the foundation of our culture. We treat everyone equally, embrace diversity, and value each person’s perspective and well being.

Beneficios (Español)

• Cultura de equipo : Trabajamos en equipo y nos apoyamos mutuamente cada día.
• Capacitación y crecimiento : Ofrecemos capacitación en el trabajo y apoyamos el crecimiento profesional dentro de la empresa.
• Reconocimiento a los empleados : Celebramos los logros y reconocemos el esfuerzo de nuestros compañeros de equipo.
• Vacaciones pagadas, días por enfermedad, duelo y jurado
• Días festivos pagados a tiempo y medio cuando se trabajen
• Descuentos en habitaciones de hotel al viajar
• Bonos por referir nuevos empleados
• Tiempo libre pagado para hacer voluntariado en tu comunidad
• Programa de Asistencia al Empleado con recursos de salud mental
• Planes de salud, dental y visión accesibles para ti y tu familia
• Cobertura de bajo costo para accidentes, enfermedades críticas y hospitalización
• Opciones de planes de gasto flexible
• Planes de jubilación 401(k) con contribución de la empresa

Lo que harás

• Ser el primer punto de contacto para nuestros huéspedes, creando una experiencia positiva y acogedora.
• Recibir y asistir a los huéspedes durante el check-in y check-out, asegurando un servicio fluido con una actitud amigable.
• Manejar solicitudes, consultas y reservaciones de los huéspedes con profesionalismo y atención al detalle.
• Comunicarte con los equipos de Limpieza, Mantenimiento y Ventas para asegurar una operación sin problemas.
• Gestionar las tareas diarias de recepción, incluyendo pagos, asignación de habitaciones y resolución de problemas.

Lo que buscamos

• Una actitud amigable y positiva con sólidas habilidades de servicio al cliente.
• Capacidad para realizar múltiples tareas y trabajar bien en un entorno rápido.
• Habilidades de comunicación y un enfoque profesional para resolver problemas de los huéspedes.
• Habilidades básicas de informática y capacidad para estar de pie por períodos prolongados.
• Experiencia previa en hotel o servicio al cliente es una ventaja, ¡pero estamos dispuestos a capacitar a la persona adecuada!