Hotel Front Desk / Guest Service Rep

Raymond Management Company; Des Plaines (IL); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Team culture

On-the-job training

Employee recognition

Paid time off

Job summary

Raymond Management Company is seeking a Guest Service Representative/Front Desk to welcome guests and handle check-in/check-out with a friendly, helpful attitude. The role requires open availability, including weekends, and provides wage increases at 30, 60, and 90 days.

Starting pay is $18.00-$19.00 per hour with growth based on experience. This full-time position includes comprehensive benefits and a focus on teamwork within the hospitality portfolio.

Qualifications

• Strong customer service and guest interaction skills.
• Ability to multitask effectively in a front desk role.
• Clear communication and professional demeanor.

Responsibilities

• Serve as the first point of contact for guests at check-in/check-out.
• Greet and assist guests with reservations and inquiries.
• Coordinate with housekeeping, maintenance, and sales for smooth operations.
• Handle payments and room assignments; resolve guest issues.

Skills

Customer service

Multitasking

Communication

Professionalism

Job description

Description

Job Details

Position

Guest Service Representative / Front Desk

Starting Salary Range

$18.00-$19.00/hour or more based on experience.

Wage Increases

New hires can earn wage increases at 30, 60, 90 days.

Employment Type

Full-Time

Shift

Open availability and weekends required.

Application Deadline

July 15, 2026

Lee abajo para ver en español.

We Offer

• Team Culture: We work as a team and take pride in supporting each other every day.
• Training and Growth: We provide on‑job training and support career growth within the company.
• Employee Recognition: We celebrate achievements and recognize the hard work of our team members.

Benefits For All Teammates

• Paid vacation, sick, bereavement, & jury duty
• Holidays paid at time & ½ when worked
• Travel with hotel room discounts
• Teammate referral bonuses
• Paid time off to volunteer in your community
• Employee Assistance Program with mental health resources

Additional Benefits For Full‑Time Teammates

• Affordable health, dental, & vision plans for you and your family
• Low‑cost accident, critical illness, & hospital coverage
• Flexible spending plans options
• 401(k) retirement plans with company contribution

What You’ll Do

• Serve as the first point of contact for our guests, creating a positive and welcoming experience.
• Greet and assist guests during check‑in and check‑out, ensuring smooth service with a friendly attitude.
• Handle guest requests, inquiries, and reservations with professionalism and attention to detail.
• Communicate with Housekeeping, Maintenance, and Sales teams to ensure seamless operations.
• Manage daily front desk duties, including payments, room assignments, and resolving any guest issues.

We’re Looking For

• A friendly, positive attitude with strong customer service skills.
• Ability to multitask and work well in a fast‑paced environment.
• Strong communication skills and a professional approach to solving guest concerns.
• Basic computer skills and the ability to stand for extended periods.
• Prior hotel or customer service experience is a plus, but we are happy to train the right candidate.

Apply Today!

At Raymond Management, we prioritize a team‑centered culture where every member is valued, supported, and empowered to create high quality experiences for both teammates and guests. If you’re ready to be part of a team that cares for its people, apply today! We manage an award‑winning portfolio of Hilton and Marriott hotels across the U.S. and look forward to welcoming you.

At Raymond Management Company, respect is the foundation of our culture. We treat everyone equally, embrace diversity, and value each person’s perspective and well‑being.

¿Te apasiona la hospitalidad y asegurarte de que cada huésped se sienta bienvenido y atendido?

• Diversidad y respeto en el entorno laboral.
• Capacitación en el trabajo y apoyo al crecimiento profesional dentro de la empresa.
• Celebramos logros y reconocemos el esfuerzo de los compañeros de equipo.
• Vacaciones pagadas, días por enfermedad, duelo y jurado.
• Días festivos pagados a tiempo y media cuando se trabajen.
• Descuentos en habitaciones de hotel al viajar.
• Bonos por referir nuevos empleados.
• Tiempo libre pagado para hacer voluntariado en la comunidad.
• Programa de Asistencia al Empleado con recursos de salud mental.
• Planes de salud, dental y visión accesibles para ti y tu familia.
• Cobertura de bajo costo para accidentes, enfermedades críticas y hospitalización.
• Opciones de planes de gasto flexible y planes de jubilación 401(k) con contribución de la empresa.

Lo Que Harás

• Ser el primer punto de contacto para nuestros huéspedes, creando una experiencia positiva y acogedora.
• Recibir y asistir a los huéspedes durante el check‑in y check‑out, asegurando un servicio fluido con una actitud amigable.
• Manejar solicitudes, consultas y reservaciones de los huéspedes con profesionalismo y atención al detalle.
• Comunicarte con los equipos de Limpieza, Mantenimiento y Ventas para asegurar una operación sin problemas.
• Gestionar las tareas diarias de recepción, incluyendo pagos, asignación de habitaciones y resolución de problemas.

Lo Que Buscamos

• Una actitud amigable y positiva con sólidas habilidades de servicio al cliente.
• Capacidad para realizar múltiples tareas y trabajar bien en un entorno rápido.
• Habilidades de comunicación y un enfoque profesional para resolver problemas de los huéspedes.
• Habilidades básicas de informática y capacidad para estar de pie por períodos prolongados.
• Experiencia previa en hotel o servicio al cliente es una ventaja, pero estamos dispuestos a capacitar la persona adecuada.

¡Aplica hoy!

Priorizamos una cultura centrada en el equipo, donde cada miembro es valorado, apoyado y empoderado para crear experiencias de alta calidad tanto para los compañeros como para los huéspedes. Si estás listo para formar parte de un equipo que se preocupa por su gente, ¡aplica hoy! Administramos un portafolio galardonado de hoteles Hilton y Marriott en los EE. UU. y esperamos darte la bienvenida.

En Raymond Management Company, el respeto es la base de nuestra cultura. Tratamos a todos por igual, abrazamos la diversidad y valoramos la perspectiva y el bienestar de cada persona.