Hotel Front Desk Guest Service Agent

Frontier Hospitality Group; East Peoria (IL); On-site; USD 21,000 - 22,000; Full time

Job summary

Frontier Hospitality Group is seeking a Front Desk Guest Service Agent for Residence Inn by Marriott in East Peoria, IL. The role requires friendly, customer-focused individuals who can work flexible hours, including weekends.

Responsibilities include greeting guests, handling reservations, answering calls, and assisting with check-ins and check-outs. Prior hotel or customer service experience is preferred.

Qualifications

• Experience in hotel or customer service.
• Proficient with MS Office (Excel, Word, Outlook).
• Flexible schedule including weekends.

Responsibilities

• Provides high-quality customer service.
• Handles guest reservations.
• Answers and transfers phone calls.
• Handles guest check-ins and outs along with questions, complaints, etc.
• Other duties as required with the department.

Skills

Customer service

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Residence Inn by Marriott in East Peoria, is currently looking for a Front Desk Guest Service Agent to join our team!

We are looking for outgoing individuals who are able to work variable hours including weekends.

Hotel Address

201 Eastlight Court, East Peoria, Illinois 61611

Who We Are

Frontier Hospitality Group has been locally owned since 1950. We operate eight hotels across four fantastic brands and our growth keeps climbing. We believe in a work/life harmony that fits our employees' lifestyles. Whether that means you want to work two days or five we've got you covered.

Essential Duties And Responsibilities

• Provides high-quality customer service.
• Handles guest reservations.
• Answers and transfers phone calls.
• Handles guest check-ins and outs along with questions, complaints, etc.
• Other duties as required with the department.

Qualifications And Requirements

• Previous hotel or relevant customer service experience.
• Proficient in Microsoft Excel, Word, and Outlook.
• Ability to work a flexible schedule including weekends.

EOE/AA/Disabled Veteran

Frontier Hospitality Group is an Equal opportunity Employer and participates in the E-Verify program to verify the employment eligibility of all new hires.

Salary: $15.00 - $16.00 per hour