Guest Experience Pro - Hotel Front Desk

Frontier Hospitality Group; East Peoria (IL); On-site; USD 21,000 - 22,000; Full time

Job summary

Frontier Hospitality Group is seeking a Front Desk Guest Service Agent for Residence Inn by Marriott in East Peoria, IL. The role requires friendly, customer-focused individuals who can work flexible hours, including weekends.

Responsibilities include greeting guests, handling reservations, answering calls, and assisting with check-ins and check-outs. Prior hotel or customer service experience is preferred.

Qualifications

• Experience in hotel or customer service.
• Proficient with MS Office (Excel, Word, Outlook).
• Flexible schedule including weekends.

Responsibilities

• Provides high-quality customer service.
• Handles guest reservations.
• Answers and transfers phone calls.
• Handles guest check-ins and outs along with questions, complaints, etc.
• Other duties as required with the department.

Skills

Customer service

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Frontier Hospitality Group is seeking a Front Desk Guest Service Agent for Residence Inn by Marriott in East Peoria, IL. The role requires friendly, customer-focused individuals who can work flexible hours, including weekends.

Responsibilities include greeting guests, handling reservations, answering calls, and assisting with check-ins and check-outs. Prior hotel or customer service experience is preferred.