Hotel Front Desk Guest Experience Specialist

Cambridge Hospitality Llc; Cottondale (AL); On-site; USD 20,000 - 22,000; Full time

Job summary

Cambridge Hospitality Llc's Holiday Inn Express Tuscaloosa East in Cottondale, AL is hiring a Guest Service Representative for a full-time, on-site role at the Cottondale location. Starting wage is $14.50 per hour, with increases to $16.16 after milestones and certifications.

Ideal candidates have a high school diploma, proficient English, basic computer skills, and strong guest service abilities. Training includes AHLA and related certifications with regular assessments.

Qualifications

• High school diploma or equivalent required.
• Ability to speak, read, and write English.
• Basic computer literacy.
• Ability to use a calculator, front desk equipment, copier, fax, telephone system, and PMS as assigned.
• Strong communication and guest service skills.
• Ability to follow procedures, checklists, and established standards.
• Ability to protect confidential information and use sound judgment.
• Reliable attendance and punctuality.
• Ability to work alone or with others.
• Legally authorized to work in the United States.

Skills

High school diploma

English proficiency

Basic computer literacy

Property management system

Front desk skills

Communication

Procedures & checklists

Confidential information handling

Attendance & punctuality

Teamwork

Legal right to work in the US

Education

High school diploma or equivalent

Tools

Property management system

Front desk equipment

Calculator

Telephone system

Copier

Job description

Cambridge Hospitality Llc's Holiday Inn Express Tuscaloosa East in Cottondale, AL is hiring a Guest Service Representative for a full-time, on-site role at the Cottondale location. Starting wage is $14.50 per hour, with increases to $16.16 after milestones and certifications.

Ideal candidates have a high school diploma, proficient English, basic computer skills, and strong guest service abilities. Training includes AHLA and related certifications with regular assessments.