Hotel Front Desk Agent — Elevate Guest Experience

Wilson Hospitality; Northern (KY); Hybrid; USD 19,000 - 22,000; Full time

Job summary

Wilson Hospitality is hiring a Guest Service Representative at the Holiday Inn Express & Suites Tuscaloosa East – Cottondale, AL. The role requires a high school diploma, strong guest service skills, and the ability to work in a fast-paced hotel environment.

Starting wage is $14.50 per hour with a structured progression: $14.79 at 90 days, and up to $16.16 in year one after completing assessments and certifications.

Qualifications

• High school diploma or equivalent required.
• Ability to speak, read, and write English.
• Basic computer literacy.
• Ability to use calculator, front desk equipment, copier, fax, telephone system, and PMS as assigned.
• Strong communication and guest service skills.
• Ability to follow procedures, checklists and standards.
• Protect confidential information and use sound judgment.
• Reliable attendance and punctuality.
• Legally authorized to work in the United States.

Skills

Guest service

Communication

Time management

Teamwork

Confidential information handling

English proficiency

Education

High school diploma or equivalent

Tools

Property Management System (PMS)

Front desk equipment

Job description

Wilson Hospitality is hiring a Guest Service Representative at the Holiday Inn Express & Suites Tuscaloosa East – Cottondale, AL. The role requires a high school diploma, strong guest service skills, and the ability to work in a fast-paced hotel environment.

Starting wage is $14.50 per hour with a structured progression: $14.79 at 90 days, and up to $16.16 in year one after completing assessments and certifications.