Front Desk & Guest Services Specialist

Wilson Hospitality; Alabama; On-site; USD 17,000 - 21,000; Part time

Job summary

Wilson Hospitality is seeking a friendly Guest Services Representative to welcome guests and support daily hotel operations at the Hampton Inn East in Cottondale, AL. You will handle check-in/check-out, answer inquiries, and guide guests to services while maintaining a positive, professional demeanor.

The role emphasizes guest satisfaction, accuracy in payments and documentation, and collaboration with housekeeping and maintenance to ensure rooms are ready and inviting.

Qualifications

• For this role, prior hospitality or customer service experience is preferred but not required.
• Strong communication, both verbal and written, is important.
• Reliable, punctual and able to multitask during busy times.

Responsibilities

• Welcome every guest with a warm, friendly attitude and excellent customer service.
• Assist with check-in, check-out, reservations, and room assignments.
• Answer phone calls politely and promptly, offering helpful information and support.
• Provide guests with information about hotel services, amenities, and local attractions.
• Resolve guest concerns with patience, professionalism, and a 'let me help you' attitude.
• Work closely with housekeeping and maintenance to prepare rooms and facilities.
• Maintain a clean, organized front desk and lobby area.
• Handle payments, receipts, and documentation accurately.
• Follow WHM brand procedures to ensure a consistent, high-quality experience.
• Support your teammates with positivity and a willingness to help wherever needed.

Skills

Friendly demeanor

Customer service

Communication skills

Reliability

Computer literacy

Organization

Team player

Physical stamina

Education

High School diploma

Tools

Hotel systems

Job description

Wilson Hospitality is seeking a friendly Guest Services Representative to welcome guests and support daily hotel operations at the Hampton Inn East in Cottondale, AL. You will handle check-in/check-out, answer inquiries, and guide guests to services while maintaining a positive, professional demeanor.

The role emphasizes guest satisfaction, accuracy in payments and documentation, and collaboration with housekeeping and maintenance to ensure rooms are ready and inviting.