Front Desk Clerk

Meyer Jabara Hotels, LLC; Town of Verona (NY); On-site; USD 22,000 - 25,000; Full time

Job summary

Meyer Jabara Hotels, LLC is seeking a Guest Service Agent for our Front Office. You will manage guest registration, answer calls, and handle reservations to maximize guest satisfaction and hotel profitability.

The role requires excellent English communication, multitasking ability, and a customer-focused, energetic personality. Prior hotel guest service experience is preferred and you may be asked to work AM/PM shifts, weekends, and holidays.

Qualifications

• High School Diploma or Equivalent.
• Interpersonal skills, Computer aptitude, Communication, Organizational, and Customer service orientation.

Responsibilities

• Operate the guest services areas: registration, telephone services, and reservations.
• Resolve guest complaints to the guest's satisfaction and respond promptly to service requests.
• Maintain a 'can do' attitude and guest-first approach.
• Work as part of the hotel team to exceed guests' expectations.
• Attend scheduled training sessions as dictated by brand and management.
• Follow procedures for guest and associate security and emergency procedures.
• Adhere to established procedures for hotel accounting, credit control, and handling of monetary transactions.

Skills

Interpersonal skills

Communication

Organizational

Customer service orientation

Multitasking

Education

High School Diploma or Equivalent

Tools

Microsoft Word

Excel

Internet

Job description

JobTitle: Guest Service Agent

Department: Front Office

ReportsTo: Leadership Team, General Manager

Salary Range: $16-$18

Scope of Position

Operate the functional areas of guest registration, telephone services, and guest reservations to ensure guest satisfaction and maximize hotel profitability.

Primary Responsibilities

• The major responsibility is tooperatethe functional areas of guest services, i.e., resolvingguest complaints to the satisfaction of the guest; respondingpromptly to any guest request for service, using the hotel’s computer system for reservations, scheduling, or other guest related services, and answering the hotel telephones courteously and efficiently.

• Maintains a “can do” and a “guests first” attitude at all times.

• Works as a member of the overall hotel team to ensure that each guest has an experience that exceeds their expectations

• Attends scheduled training sessions within the hotel as dictated by the brand and the hotel management.

• Ensures adherence to procedures forguestand associatesecurity and emergency proceduresasestablished.

• Abidesbyestablishedprocedures for hotel accounting, credit control,handling of financial transactions, and security of monies.

Requirements

• Previoushotel Guest Serviceexperience stronglyencouraged.

• Must be willing to work a variety ofAM/PM,weekendand holidayshifts

• Requires strong command of the English language to include speaking,readingand writing.

• Requiresstrong organizational skills.

• Must beable tomulti-task andwork independently.

• Able be able to be on your feet/standforlong periodsof time.

• Excellentpeopleskills, listening skills,and an energetic personality.

• Meet/exceed customer and team expectations;atrue desireto satisfy the needs of others in a fast pacedenvironment

• Mustpossessbasic computer skills, i.e., Microsoft Word and Excel, Internet, etc.

• Cash handling experiencestronglydesired.

• Able tolift, pull, or carry items weighing approximately 50 pounds

Qualificiations

Education/Experience: High School Diploma or Equivalent

Skills: Interpersonal skills,Computer aptitude,Communication,Organizational,and Customer service orientation

The statements in thispositiondescription are intended to describe the essentialnature and level of work being performed.They are not intended to be ALL responsibilities or qualifications of the job.