Hotel Front Desk Attendant

Homewood Suites by Hilton Florence; Florence (KY); On-site; Full time

Job summary

A leading hotel in Florence is seeking a dedicated front desk agent to provide exceptional service to guests. The ideal candidate will have strong communication skills and a commitment to guest satisfaction. Responsibilities include managing guest check-ins, handling inquiries, and ensuring a welcoming environment. If you thrive in a fast-paced setting and have a passion for hospitality, we encourage you to apply!

Qualifications

• 1 year of experience in hospitality preferred.
• Impeccable interpersonal and customer service skills.

Responsibilities

• Welcome guests and manage their information.
• Handle customer complaints and inquiries.
• Perform regular bookkeeping duties.

Skills

Communication

Customer Service

Time Management

Organizational Skills

Education

High School Diploma or GED

Tools

Microsoft Office

Reservation Management Systems

Job description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! Responsibilities: • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests • Perform regular bookkeeping duties: make sure hotel guest information is current and correct • Handle customer complaints as necessary • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers • Work with the housekeeping staff to ensure rooms are ready for new guests • Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment Qualifications: • Working knowledge of Microsoft Office and reservation management systems • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred • Has experience answering telephone calls and troubleshooting stressful situations • Displays impeccable interpersonal, time management, organizational skills, and customer service skills • Must have graduated high school, received a GED or equivalent • Must be able to stand on your feet for 8 hours during a typical shift • Please only apply if you meet each of these criteria Compensation: $13 - $14 hourly

• Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment