Front Desk Medical Receptionist

Confluent Health; Austin (TX); On-site; Full time

Job summary

Confluent Health is seeking a Care Coordinator/Front Desk Medical Receptionist for their Pflugerville clinic. This full-time role involves managing front desk operations, ensuring patient satisfaction, and maintaining records. The ideal candidate will possess strong communication and customer service skills, with a high school diploma required. Join a recognized leader in physical therapy and enjoy generous benefits including paid time off and health insurance.

Benefits

Generous Paid Time Off

Medical, Dental, Vision, LTD insurances

401(k) Employer Matching

Family Building and Parental Benefits

Qualifications

• Basic office and customer service skills required.
• Verbal and written communication skills needed.

Responsibilities

• Manage front desk operations including patient check-in/out.
• Maintain accurate patient records and uphold HIPAA compliance.

Skills

Communication

Customer Service

Office Skills

Education

High School Diploma/GED

Job description

Overview

“TexPTS truly listens to its employees and provides autonomy rather than being a puppet on a string. I took this job not entirely knowing what I was getting into, and it’s been the best career move I’ve ever made.” -Jordan Mazick PT, DPT, OCS

Care Coordinator/Front Desk Medical Receptionist

Job Type: Full Time

Salary: $16-18 / Hr

Clinic Location: Pflugerville - 15803 Windermere Dr Pflugerville TX 78660

Clinic Hours: Mon/Wed 10:00am-7:00pm, Tues/Thurs/Fri 7:00am-4:00pm

How TexPTS and Confluent Health Supports You:

• A focus on creating a diverse, equitable, and inclusive workplace culture
• Generous Paid Time Off
• Industry-leading Medical, Dental, Vision, LTD insurances
• 401(k) Employer Matching
• Family Building and Parental Benefits

*Part-time and PRN employees are only eligible to participate in the 401(k) benefit.

Responsibilities

You’ll Achieve Success By:

• Managing front desk operations, including patient check-in/out, collecting payments, and appointment scheduling while delivering exceptional customer service
• Maintaining accurate patient records by registering new patients, updating information in the Electronic Medical Records (EMR) system, and preparing necessary documents
• Answering phone calls, assisting patients, and upholding HIPAA compliance, ensuring a welcoming and professional healthcare experience

Qualifications

• High School Diploma/GED required
• Basic office and customer service skills
• Verbal and written communication skills; ability to clearly communicate with others
• Previous experience in a similar role desired but not required

Who We Are:

For 20 years, Texas Physical Therapy Specialists (TexPTS) has been helping people return to their work, life, and play without pain. We are recognized leaders in orthopedic and sports physical therapy, with the highest number of Board Certified Specialists in the field. As part of the Confluent Health family, we’re committed to empowering the next generation of physical therapists.

TexPTS is a member of the Confluent Health family of physical and occupational therapy companies. Together, we are transforming healthcare by strengthening private practices and developing highly effective clinicians across the country.

Recognition and Culture:

Voted “Best Places to Work” 2023, 2024, and 2025! 4+ star employer as rated on Glassdoor!

• See what our team members say: https://www.glassdoor.com/Overview/Working-at-Texas-Physical-Therapy-Specialists-EI_IE785278.11,45.htm

Confluent Health and Texas Physical Therapy Specialists provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics. We comply with all applicable laws governing nondiscrimination in employment in every location where we operate.