Hotel Front Desk Attendant

Aileron-Management,-LL; Clemson (SC); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

401(k) with company match

Employee Assistance Program

Referral Program – Earn $500 for refer

Employee discounts

On-Demand Pay

Job summary

The Best Western Plus University Inn & Conference Center is seeking a Front Desk Attendant to provide outstanding customer service to guests. We have 1st shift availability for part-time positions.

Greet guests, manage check-in/check-out, and process payments while delivering a high level of service in a fast-paced environment near Clemson University and Lake Hartwell. Weekend and holiday availability is required.

Qualifications

• Must be at least 18 years old
• Attention to detail
• Hotel experience preferred
• Customer service experience preferred
• Ability to work weekends and holidays

Responsibilities

• Greet guests and manage all aspects of their stay with exceptional service.
• Use computer system to make reservations, check-in and check-out hotel guests, and process payments.
• Provide highest level of service by anticipating, listening attentively, and responding promptly to guests' needs.
• Promptly handle guest service requests and guest complaints to meet and exceed guest expectations.

Skills

Attention to detail

Customer service experience

Hotel experience

Weekend availability

Job description

Description

The Best Western Plus University Inn & Conference Center is looking for a Front Desk Attendant to provide exceptional customer service to our guests. We are looking for candidates with 1st shift availability.

Positions open for this role:

• Part-time 1st Shift
• Part-time 2nd Shift

The Job

A typical day for a Front Desk Attendant includes greeting guests and managing all aspects of their stay while providing exceptional customer service. You will also be checking in and checking out guests as they arrive and depart.

Job Duties Include:

• Greet and interact with guests in a warm, friendly and professional manner.
• Use computer system to make reservations, check-in and check-out hotel guests, and process payments.
• Provide highest level of service by anticipating, listening attentively, and responding promptly to guests' needs.
• Promptly handle guest service requests and guest complaints to meet and exceed guest expectations.

What would make me successful in this role?

• Passion for hospitality
• Motivated to enhance the guest experience
• Ability to work with a team
• Ability to work in a fast-paced environment
• Attention to detail
• Availability to work a flexible schedule: weekends, and holidays

Benefits

• 401(k) with company match
• Employee Assistance Program
• Referral Program - Earn $500 for referring someone
• Employee Recognition Program - earn gift cards
• Employee discounts
• On-Demand Pay - Access to earned wages before you get your regular paycheck
• Double-time pay on Company holidays - 7 per year
• Best Western Plus Brand Hotel Discounts

About Us

The Best Western Plus is managed by Aileron Management. Our goal is to empower our associates in the pursuit of a successful career - because when you grow, we grow. Our team is fun; our benefits are competitive; and our opportunities for career advancement are plentiful - but it's genuine passion for service that brings us all together.

Our hotel is just minutes from the beautiful campus of Clemson University. We are also located close to the shores of Lake Hartwell.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

This organization participates in E-Verify.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Requirements

Required Skills & Experience

• Must be at least 18 years old
• Attention to detail
• Hotel experience preferred
• Customer service experience preferred
• Ability to work weekends and holidays

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment.

Physical Demands

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; communicate or listen. The employee must occasionally lift or move office products and supplies, up to 20 pounds.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.