Hotel Front Desk Associate

Noo-Kayet Investments; Kingston (WA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in the gambling facilities sector is seeking a Hotel Front Desk Associate in Kingston, WA. This entry-level role entails managing guest services, reservations, and payments, ensuring a seamless experience. Ideal candidates will possess strong customer service skills, a high school diploma, and the ability to work flexible hours.

Qualifications

• High School diploma or GED required.
• Previous hotel experience preferred but not mandatory.
• Proficiency in English reading, writing, and speaking.

Responsibilities

• Assist with reservations, guest registration, and payment verification.
• Perform cashiering duties including billing and refunds.
• Coordinate with hotel departments to meet guest needs.

Skills

Excellent customer service

Communication skills

Problem-solving skills

Interpersonal skills

Reliability

Education

High School diploma or GED

Tools

Microsoft Office

POS systems

Job description

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Job Summary

Responsible for the successful overall activities related to the Front Desk of the Hotel, ensuring smooth and efficient operations.

Represents the hotel to guests and visitors throughout their stay. Assists with reservations, guest registration, payment verification, room assignment, and accommodating special requests. Coordinates with other hotel departments to ensure guest needs are met, maintains room status updates, and manages guest room security.

Supports sales and reservations for the hotel, restaurants, events, and casino operations by presenting options and assisting guests. Knows the hotel's room types, status, and available services, including dining and casino activities.

Performs cashiering duties such as billing, refunds, cash handling, and issuing change.

(See attached Job Description for full duties.)

Necessary Knowledge, Skills, and Abilities

• Flexibility to work varied hours, including six-day work weeks, under stress with patience and tolerance.
• Knowledge of the local community and ability to communicate this to guests.
• Excellent customer service, communication, and interpersonal skills.
• Proficiency with computers, Microsoft Office, calculators, and POS systems.
• Ability to work directly with guests and staff, providing assistance and information.
• Reliability, punctuality, and ability to work under pressure with attention to detail.
• Problem-solving skills, good judgment, and creativity.
• Ability to pass background checks and maintain a Class III gaming license.
• Compliance with gaming regulations, safety codes, and company policies.

Education and Experience

• High School diploma or GED required.
• Previous hotel experience preferred but not mandatory; experience in customer service roles acceptable.
• Proficiency in English reading, writing, and speaking.
• Basic math skills.

Work Schedule

The hotel operates 24/7. Schedules may vary due to business needs and staff requests.

Salary: $17.50 per hour

Additional Details

Seniority level: Entry level

Employment type: Full-time

Job function: Other

Industry: Gambling Facilities and Casinos

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