Front Desk Associate Bluefield Hotel

VP Management; Bluefield (WV); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading hotel management company is seeking a Front Desk Associate to provide exceptional customer service at Bluefield Hotel. This role involves managing guest check-ins and check-outs, addressing inquiries, and ensuring a seamless experience. Ideal candidates will have strong communication skills and a background in customer service, with opportunities for growth within the organization.

Benefits

Healthcare coverage

Paid time off

Opportunities for professional growth

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience preferred.
• Ability to work flexible schedules including nights and weekends.

Responsibilities

• Greet guests and manage check-in/check-out processes.
• Handle guest inquiries and address complaints.
• Collaborate with hotel departments to ensure guest satisfaction.

Skills

Customer service experience

Excellent communication skills

Interpersonal skills

Attention to detail

Multitasking abilities

Education

High school diploma or equivalent

Some college coursework or hospitality training

Tools

Hotel reservation and payment platforms

Job description

Job Summary:
The Front Desk Associate at Bluefield Hotel is responsible for providing exceptional customer service to guests and ensuring a smooth and efficient check-in and check-out process.

Compensation & Benefits:
This position offers a competitive salary and benefits package. Benefits for full time employees, may include healthcare coverage, paid time off, and opportunities for professional growth and development.

Responsibilities:
- Greet guests with a warm and friendly attitude, providing a positive first impression of the hotel
- Check-in and check-out guests, handling all aspects of their stay including room reservations, payment processing, and room key distribution
- Respond to guest inquiries and requests in a timely and professional manner
- Process and address guest complaints and concerns, escalating to management as needed
- Maintain a neat and organized front desk area, including managing inventory and stocking necessary supplies
- Collaborate with other hotel departments to ensure a seamless guest experience
- Follow all hotel policies and procedures, as well as safety and sanitation guidelines
- Maintain knowledge of hotel amenities, attractions, and local events to assist guests in planning their stay
- Up-sell hotel services and amenities to guests when appropriate

Requirements:
- High school diploma or equivalent required, some college coursework or hospitality training preferred
- Previous customer service experience preferred
- Excellent communication and interpersonal skills
- Proficient in computer systems, including hotel reservation and payment platforms
- Ability to work a flexible schedule, including nights, weekends, and holidays
- Strong attention to detail and multitasking abilities
- Must be able to stand and walk for extended periods of time

EEOC statement:
VP Management is an equal opportunity employer and values diversity in our workforce. As such, we encourage applications from all qualified individuals regardless of race, color, religion, sex, national origin, age, disability, or any other status protected by applicable law.