Front Desk Associate Bluefield Hotel

VP MANAGEMENT LLC; Bluefield (WV); On-site; USD 25,000 - 40,000; Full time

Job summary

An established industry player is seeking a Front Desk Associate to deliver outstanding customer service at a premier hotel. In this role, you will be the first point of contact for guests, ensuring a welcoming atmosphere and smooth check-in and check-out processes. Your responsibilities will include managing reservations, addressing guest inquiries, and collaborating with hotel departments to enhance guest experiences. This position offers a competitive salary and benefits for full-time employees, including healthcare coverage and professional development opportunities. If you thrive in a dynamic environment and enjoy helping others, this is the perfect opportunity for you!

Benefits

Healthcare Coverage

Paid Time Off

Professional Growth Opportunities

Qualifications

• High school diploma required; some college coursework preferred.
• Customer service experience and strong communication skills are essential.

Responsibilities

• Greet guests warmly and manage check-in/check-out processes.
• Respond to inquiries and resolve guest complaints professionally.

Skills

Customer Service

Communication Skills

Multitasking

Attention to Detail

Problem Solving

Education

High School Diploma

Some College Coursework

Hospitality Training

Tools

Hotel Reservation Systems

Payment Processing Platforms

Job description

Job Summary:
The Front Desk Associate at Bluefield Hotel is responsible for providing exceptional customer service to guests and ensuring a smooth and efficient check-in and check-out process.

Compensation & Benefits:
This position offers a competitive salary and benefits package. Benefits for full-time employees may include healthcare coverage, paid time off, and opportunities for professional growth and development.

Responsibilities:

1. Greet guests with a warm and friendly attitude, providing a positive first impression of the hotel.
2. Check-in and check-out guests, handling all aspects of their stay including room reservations, payment processing, and room key distribution.
3. Respond to guest inquiries and requests in a timely and professional manner.
4. Process and address guest complaints and concerns, escalating to management as needed.
5. Maintain a neat and organized front desk area, including managing inventory and stocking necessary supplies.
6. Collaborate with other hotel departments to ensure a seamless guest experience.
7. Follow all hotel policies and procedures, as well as safety and sanitation guidelines.
8. Maintain knowledge of hotel amenities, attractions, and local events to assist guests in planning their stay.
9. Up-sell hotel services and amenities to guests when appropriate.

Requirements:

1. High school diploma or equivalent required, some college coursework or hospitality training preferred.
2. Previous customer service experience preferred.
3. Excellent communication and interpersonal skills.
4. Proficient in computer systems, including hotel reservation and payment platforms.
5. Ability to work a flexible schedule, including nights, weekends, and holidays.
6. Strong attention to detail and multitasking abilities.
7. Must be able to stand and walk for extended periods of time.

EEOC statement:
VP Management is an equal opportunity employer and values diversity in our workforce. As such, we encourage applications from all qualified individuals regardless of race, color, religion, sex, national origin, age, disability, or any other status protected by applicable law.