Hotel Front Desk Associate

Seawind Hotel Investment LLC; SeaTac (WA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hotel in SeaTac is seeking a Hotel Front Desk Agent to ensure exceptional service throughout guests' stays. Responsibilities include managing reservations, guest check-ins and check-outs, coordinating with staff, and maintaining room inventory. Ideal candidates should have a high school diploma, prior hotel experience, and strong communication skills. This position offers flexible scheduling, competitive pay starting from $19.71 per hour, and inclusive benefits.

Benefits

Employee discount

Qualifications

• 1 year of customer service experience required.
• 1 year of hotel experience preferred.
• Ability to communicate professionally with staff and guests.

Responsibilities

• Register guests and assign rooms.
• Manage guest inquiries and complaints.
• Coordinate with housekeeping and engineering departments.

Skills

Customer service

Communication

Cash handling

Problem solving

Education

High school diploma or equivalent

Tools

Front office equipment

Job description

Our job opportunity:
Position: Hotel Front Desk Agent (Full time or Part Time).

What you get to do in this role:

• Represents the hotel to the guest throughout all stages of the guest’s stay by working with all hotel personnel to ensure every guest experiences superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout.
• Maintains an inventory of vacancies, reservations, and room assignments.
• Possesses a working knowledge of the reservations department. Takes same-day reservations and future reservations when necessary. Knows cancellation procedures.
• Knows room locations, types of rooms available, and room rates.
• Registers arriving guests and assigns rooms.
• Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
• Coordinates guest room maintenance work with the engineering and maintenance division.
• Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
• Knows daily activities and meetings taking place in the hotel.
• Reports any unusual occurrences or requests to the manager or assistant manager.
• Manages and resolves all guest complaints professionally and courteously.
• Processes guest check-outs and handles monetary transactions.
• Maintains customers’ privacy.
• Maintains a high level of professional appearance and demeanor.
• Performs other duties as assigned.

What candidate traits are needed to be successful in this role?

• High school diploma or equivalent.
• Previous hotel-related experience preferred.
• Ability to communicate with the public, hotel staff, and management professionally.
• Knowledge of surrounding areas and local events.
• Ability to understand and adhere to proper credit, and cash handling policies and procedures. Able to properly secure guest information.
• Ability to learn safety, emergency, and accident prevention policies and procedures.
• Skilled in the use of front office equipment.
• Knowledge of proper telephone etiquette.
• Ability to work a flexible schedule, including weekends and holidays.

Equal Employment Opportunity
Our hotel maintains a policy of equal employment opportunity for all employees and qualified applicants for employment without regard for race, color, religion, religious creed, national origin, ancestry, alienage or citizenship status, age, disability, gender, gender identity, or expression, sex, sexual orientation, pregnancy status, genetic information, uniformed service or veteran status, marital status or any other characteristic protected by applicable federal, state, provincial, or local laws.

Ability to commute/relocate:

• Seattle, WA 98188: Reliably commute or planning to relocate before starting work (Required).

Experience:

• Customer service: 1 year (Required).
• Hotel experience: 1 year (Required).

Job Types: Part-time, Full-time.

Salary: From $19.71 per hour.

Benefits:

• Employee discount.

Schedule:

• 8-hour shift.
• Day shift.
• Evening shift.
• Monday to Friday.
• Night shift.
• On call.
• Weekend availability.

Work Location: In person.