Hotel Front Desk Agent — Guest Service Expert

Seneca Niagara Falls Gaming Corporation; United States; On-site; USD 18,000 - 26,000; Full time

Job summary

Seneca Niagara Falls Gaming Corporation is seeking a Front Desk Agent to greet guests, register rooms, and coordinate with housekeeping and maintenance to ensure a seamless stay. The role emphasizes exceptional service, accurate billing, and clear communication with patrons.

The ideal candidate will have solid customer service experience, strong problem-solving abilities, and the capacity to work in a fast-paced resort environment with a 24-hour scheduling model.

Qualifications

• Must have excellent customer service skills.
• Ability to write routine correspondence and speak effectively to the public, employees and customers.

Responsibilities

• Greet, register, and assign rooms to guests of hotel.
• Respond to routine patron requests, such as qualifications for hotel and restaurant services or availability.
• Book recommended hotel, restaurant, and walk in reservations.
• Compute bills, collect payments, and make change for guests.
• Issue room keys and escort instructions to bell person.
• Verify customers' credit, and establish how the customer will pay for the accommodation.
• Review accounts and charges with guests during the checkout process.
• Keep records of room availability and guests' accounts, manually or using computers.
• Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
• Contact housekeeping or maintenance staff when guests report problems.
• Perform simple bookkeeping activities, such as balancing cash accounts.
• Post charges to ledgers manually or by using computers.
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, etc.

Skills

Customer service

Communication skills

Professional demeanor

Education

High school diploma

Job description

Seneca Niagara Falls Gaming Corporation is seeking a Front Desk Agent to greet guests, register rooms, and coordinate with housekeeping and maintenance to ensure a seamless stay. The role emphasizes exceptional service, accurate billing, and clear communication with patrons.

The ideal candidate will have solid customer service experience, strong problem-solving abilities, and the capacity to work in a fast-paced resort environment with a 24-hour scheduling model.