Guest Experience Host — Reservations & Seating

Seneca Gaming Corporation; City of Niagara Falls (NY); On-site; USD 18,000 - 26,000; Full time

Job summary

Seneca Gaming Corporation is seeking a Restaurant Host in Niagara Falls, NY. The role requires greeting and seating guests, taking reservations, and handling guest inquiries with a smile.

You will interact with the public, maintain menu knowledge, and operate the POS system while following company policies and safety standards. The position emphasizes excellent customer service, attendance, and the ability to work in a fast-paced casino environment.

Qualifications

• Outgoing, friendly personality and cheerful disposition.
• Excellent communication skills and ability to interact with customers and employees.
• Must possess ability to write routine correspondence and speak effectively.

Responsibilities

• Provide prompt, friendly service of food and beverage to guests.
• Greet and seat guests, take reservations, and answer inquiries.
• Be familiar with check/cashing procedures and POS system operations.
• Maintain knowledge of menu, specials, and restaurant layout.

Skills

Outgoing personality

Customer service

Communication skills

English speaking

Education

High school diploma or equivalent

Tools

POS system familiarity

Job description

Seneca Gaming Corporation is seeking a Restaurant Host in Niagara Falls, NY. The role requires greeting and seating guests, taking reservations, and handling guest inquiries with a smile.

You will interact with the public, maintain menu knowledge, and operate the POS system while following company policies and safety standards. The position emphasizes excellent customer service, attendance, and the ability to work in a fast-paced casino environment.