In-Room Dining Concierge: Elevate Guest Experience

Seneca Gaming Corporation; City of Niagara Falls (NY); Vor Ort; USD 18.000 - 26.000; Vollzeit

Zusammenfassung

Seneca Gaming Corporation in Niagara Falls, NY is seeking a Room Service Receptionist to provide an exceptional in-room dining experience. You will answer multi-line calls, coordinate with room service staff, and ensure guest requests are handled promptly and professionally.

This full-time role requires excellent communication, a friendly demeanor, and the ability to work in a busy, noisy environment. Training will be provided; schedule follows a 24-hour operation, with opportunities for growth

Qualifikationen

• Six months office experience with answering phones and coordinating customer service.
• Ability to communicate in English.
• Excellent guest relations and attentiveness to guest needs.

Aufgaben

• Answer all incoming room service calls via a multi-line switchboard.
• Coordinate with room service butlers, servers and runners to fulfill requests.
• Convey guest issues to Room Service Shift Managers and Room Service Manager.
• Notify shift managers of additional guest needs and assist accordingly.
• Coordinate door hangers for overnight turnaround.
• Maintain understanding of Seneca Gaming Corporation policies and information security guidelines.
• Provide exceptional customer service in a friendly, professional manner.
• Meet attendance guidelines and adhere to company policies.
• Complete required SG C Training within nine months.

Kenntnisse

Phone etiquette

Customer service

Communication skills

English proficiency

Multitasking

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Seneca Gaming Corporation in Niagara Falls, NY is seeking a Room Service Receptionist to provide an exceptional in-room dining experience. You will answer multi-line calls, coordinate with room service staff, and ensure guest requests are handled promptly and professionally.

This full-time role requires excellent communication, a friendly demeanor, and the ability to work in a busy, noisy environment. Training will be provided; schedule follows a 24-hour operation, with opportunities for growth