GUEST SERIVE AGENT (Front Desk) Hyatt Regency, Deerfield IL (HOTEL EXP A MUST!)

Blue Sky Hospitality Solutions; Deerfield (IL); On-site; USD 28,000 - 42,000; Full time

Job summary

Hyatt Regency Deerfield in Deerfield, IL is seeking a friendly Front Desk Agent to deliver exceptional service from arrival through departure. The role requires prior hotel front desk experience and proficiency with hotel property management systems.

You will welcome guests, manage reservations and payments, answer inquiries, and coordinate with housekeeping and other departments to ensure a smooth stay. A professional, welcoming demeanor and reliable attendance are essential, with a flexible

Qualifications

• Prior hotel front desk experience required.
• Experience with hotel PMS; Hyatt experience preferred.
• Strong customer service and communication skills.
• Accurate payment processing and guest information handling.
• Ability to multitask and stay calm during busy periods.
• Professional, welcoming demeanor and reliable attendance.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Welcome guests and handle check-in/out accurately.
• Manage reservations, room assignments, payments, and guest accounts.
• Answer calls and respond promptly to guest questions and requests.
• Resolve guest concerns professionally and involve management when needed.
• Coordinate with Housekeeping, Engineering, and other departments to ensure rooms are ready and guest needs are met.
• Communicate hotel amenities, services, and local recommendations.
• Follow cash-handling, security, and guest privacy procedures.
• Maintain accurate shift records and communicate outstanding issues during handoffs.

Skills

Front desk experience

Customer service

Communication

Problem solving

Tools

PMS Hyatt

Reservations software

Job description

Front Desk Agent | Hyatt Regency Deerfield
Location: Deerfield, IL

Hyatt Regency Deerfield is seeking a friendly, dependable Front Desk Agent with prior hotel front desk experience to deliver exceptional service from arrival through departure.

Previous hotel front desk experience is required. Applicants without hotel experience will not be considered.

What You’ll Do

• Welcome guests and handle check-in and check-out accurately and efficiently.
• Manage reservations, room assignments, payments, and guest accounts.
• Answer calls and respond promptly to guest questions and requests.
• Resolve guest concerns professionally and involve management when needed.
• Coordinate with Housekeeping, Engineering, and other departments to ensure rooms are ready and guest needs are met.
• Communicate hotel amenities, services, and local recommendations.
• Follow cash-handling, security, and guest privacy procedures.
• Maintain accurate shift records and communicate outstanding issues during handoffs.

What You Bring

• Prior hotel front desk experience—required.
• Experience using a hotel property management system; Hyatt experience preferred.
• Strong customer service, communication, and problem-solving skills.
• Accuracy when processing payments and handling guest information.
• Ability to multitask and remain composed during busy periods.
• A professional, welcoming approach and reliable attendance.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.

Hyatt Regency Deerfield is an equal opportunity employer.