Hotel Front Desk Agent - Guest Experience & Multitasker

Chicago Marriott Northwest; Hoffman Estates (IL); On-site; USD 22,000 - 30,000; Full time

Job summary

The Ghoman Group is seeking a Front Desk Agent for the Marriott Chicago Northwest in Hoffman Estates, IL. The role involves checking guests in/out, handling inquiries, balancing cash, and guiding guests on dining reservations and hotel services.

Ideal candidates will be upbeat, proactive, and capable of multitasking in a fast-paced environment while ensuring guest satisfaction from arrival to departure.

Qualifications

• High school diploma or suitable equivalent.
• 1+ years of front desk agent experience preferred.
• Well-groomed, professional appearance.
• Outstanding written and verbal communication skills.
• Team player.
• Physically agile, and able to stand for extended periods.
• Available to work weekends and public holidays.

Responsibilities

• Greeting and thanking guests in a sincere, friendly manner.
• Checking guests in on arrival and out on departure.
• Posting charges to appropriate guest accounts.
• Anticipating and addressing guests' needs, and resolving their problems and complaints.
• Assisting guests with disabilities.
• Operating switchboard and assisting with inquiries.
• Assisting the reservations manager with taking reservations.
• Collaborating and communicating with other internal departments to ensure guest satisfaction.
• Complying with company procedures and safety policies
• Performing duties on a daily checklist.

Skills

Front desk experience

Excellent communication

Multitasking

Team player

Professional appearance

Stand for long periods

Disability assistance

Education

High school diploma or equivalent

Job description

The Ghoman Group is seeking a Front Desk Agent for the Marriott Chicago Northwest in Hoffman Estates, IL. The role involves checking guests in/out, handling inquiries, balancing cash, and guiding guests on dining reservations and hotel services.

Ideal candidates will be upbeat, proactive, and capable of multitasking in a fast-paced environment while ensuring guest satisfaction from arrival to departure.