Front Desk Agent - Chicago Marriott Northwest

Chicago Marriott Northwest; Hoffman Estates (IL); On-site; USD 22,000 - 30,000; Full time

Job summary

The Ghoman Group is seeking a Front Desk Agent for the Marriott Chicago Northwest in Hoffman Estates, IL. The role involves checking guests in/out, handling inquiries, balancing cash, and guiding guests on dining reservations and hotel services.

Ideal candidates will be upbeat, proactive, and capable of multitasking in a fast-paced environment while ensuring guest satisfaction from arrival to departure.

Qualifications

• High school diploma or suitable equivalent.
• 1+ years of front desk agent experience preferred.
• Well-groomed, professional appearance.
• Outstanding written and verbal communication skills.
• Team player.
• Physically agile, and able to stand for extended periods.
• Available to work weekends and public holidays.

Responsibilities

• Greeting and thanking guests in a sincere, friendly manner.
• Checking guests in on arrival and out on departure.
• Posting charges to appropriate guest accounts.
• Anticipating and addressing guests' needs, and resolving their problems and complaints.
• Assisting guests with disabilities.
• Operating switchboard and assisting with inquiries.
• Assisting the reservations manager with taking reservations.
• Collaborating and communicating with other internal departments to ensure guest satisfaction.
• Complying with company procedures and safety policies
• Performing duties on a daily checklist.

Skills

Front desk experience

Excellent communication

Multitasking

Team player

Professional appearance

Stand for long periods

Disability assistance

Education

High school diploma or equivalent

Job description

Pay Rate : $16 - $22/hour Company: The Ghoman Group Job Title: Front Desk Agent Employment Type: Full-Time, Permanent Work Arrangement: On-Site Location: Marriott Chicago Northwest Address: 4800 Hoffman Blvd, Hoffman Estates, IL 60192 Front Desk Agent Job Description: We are looking to hire an upbeat front desk agent to assist with checking guests in and out of our establishment. The front desk agent will assist guests with inquiries, problems, and complaints. The front desk agent will be responsible for receiving guests’ payments and for balancing the cash at end of the shift. You will be familiar with the hotel layout, be up to date with different tariffs and special offers, understand the in-house restaurant's operation to facilitate guests' dining reservations and to make recommendations, and be proficient with operating the switchboard. You will ensure keys are handed back on guests' departure. To ensure success you will be professional and pleasant in challenging situations and take responsibility for the satisfaction of guests from arrival to departure. Preferred candidates will be positive, proactive, and be skilled at multitasking in a fast-paced environment.

Front Desk Agent Responsibilities

• Greeting and thanking guests in a sincere, friendly manner.
• Checking guests in on arrival and out on departure.
• Posting charges to appropriate guest accounts.
• Anticipating and addressing guests' needs, and resolving their problems and complaints.
• Assisting guests with disabilities.
• Operating switchboard and assisting with inquiries.
• Assisting the reservations manager with taking reservations.
• Collaborating and communicating with other internal departments to ensure guest satisfaction.
• Complying with company procedures and safety policies
• Performing duties on a daily checklist.

Front Desk Agent Requirements

• High school diploma or suitable equivalent.
• 1+ years of front desk agent experience preferred.
• Well-groomed, professional appearance.
• Outstanding written and verbal communication skills.
• Team player.
• Physically agile, and able to stand for extended periods.
• Available to work shifts, over weekends, and on public holidays.