Front Desk Supervisor | Hilton Aventura Miami

Shaner Hotel Group; Florida; On-site; USD 19,000 - 30,000; Full time

Job summary

Shaner Group is seeking a Front Desk Supervisor in Florida to oversee hotel front desk operations and ensure exceptional guest service. The role requires supervising staff, maintaining knowledge of hotel features and reservations, and handling guest inquiries and payments with accuracy.

Candidates should have at least one year in a similar position, strong communication skills, and preferably some college experience.

Qualifications

• Minimum one year experience in a similar position.
• Prior supervisory experience a plus.
• Ability to satisfactorily communicate with guests, management, and co-workers.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Supervise all Front Desk functions per hotel standards.
• Direct and maintain a strong service and management philosophy.
• Present guest folios, process payments, and adhere to cash handling policies.

Skills

Supervisory experience

Guest communication

Bilingual English/Spanish

Local attractions knowledge

Education

High school diploma or equivalent

Job description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
• Handle guest complaints ensuring guest satisfaction.
• Assist staff with their job functions to ensure optimum service to guests.
• Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
• Present guest folios and process payments. Adhere to payment, cash handling and credit policies/procedures.
• Other duties as assigned.

Responsibilities

Responsible for supervising all aspects of the Front Desk functions, in accordance with hotel standards. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.

Qualifications

• Minimum one year experience in a similar position.Prior supervisory experience a plus.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• High school graduate or equivalent, some college preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.