HOTEL FRONT DESK AGENT - ROOMS

Twenty Four Seven Hotels; Calabasas (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) with company contribution

Paid Time Off

Paid Sick Leave

On-the-job training and mentorship

Hotel Discounts

Daily Pay

Associate Referral Program

Job summary

Cambria Hotel Calabasas, part of Twenty Four Seven Hotels, is seeking a friendly Front Desk Agent to welcome guests, manage check-ins and checkouts, handle reservations, and ensure accurate billing and room assignments.

You will stay calm under pressure, communicate clearly, and work with Housekeeping, Engineering, and Food & Beverage to deliver seamless guest experiences, promote loyalty enrollment, and support revenue opportunities.

Qualifications

• Previous hotel front desk or hospitality experience preferred.
• Experience with hotel property management systems; Choice Advantage preferred.
• Strong customer service, communication, and problem-solving skills.
• Ability to remain calm, professional, and confident when handling challenging guest situations.
• Excellent attention to detail, organizational skills, and ability to multitask.
• Comfortable handling credit card transactions and guest billing.
• Ability to work independently while supporting a team-oriented environment.
• Flexible availability, including mornings, evenings, weekends, and holidays.

Responsibilities

• Provide a warm, professional, and welcoming experience for all guests.
• Handle guest check-ins, checkouts, reservations, room assignments, and special requests accurately and efficiently.
• Process credit card transactions, authorizations, payments, refunds, and guest billing in accordance with hotel policies.
• Verify guest identification, payment methods, and reservation details to ensure accuracy and security.
• Monitor guest folios and identify billing discrepancies, declined credit cards, or outstanding balances for timely resolution or escalation.
• Address guest complaints confidently, demonstrate strong de-escalation skills, and provide appropriate service recovery within established guidelines.
• Promote room upgrades, early check-ins, late checkouts, and other revenue-generating opportunities.
• Actively promote and enroll guests in the Choice Privileges loyalty program.
• Communicate effectively with Housekeeping, Engineering, Food & Beverage, and other departments to ensure seamless guest experiences.
• Respond promptly and professionally to guest inquiries through phone, email, and hotel messaging platforms.
• Maintain accurate reservation notes, guest requests, incident reports, and shift handover documentation.
• Complete daily front desk checklists, assigned reports, and shift responsibilities.
• Follow hotel policies regarding cancellations, room rates, payment collection, and guest privacy.
• Maintain a clean, organized, and professional front desk and lobby environment.
• Escalate urgent guest concerns, security matters, and unresolved operational issues to management promptly.
• Perform additional duties as assigned by hotel management.

Skills

Customer service

Communication

Problem-solving

Attention to detail

Multitasking

Calm under pressure

Tools

Hotel property management systems

Choice Advantage

Job description

Cambria Hotel Calabasas | Twenty Four Seven Hotels

Position Summary

We are seeking a friendly, confident, and service-driven Front Desk Agent to join our team! As the first and last point of contact for our guests, you play an important role in creating memorable experiences.

We are looking for someone who takes ownership of their responsibilities, thrives in a fast-paced environment, and isn't afraid to handle guest concerns with professionalism and confidence. The ideal candidate is proactive, detail-oriented, a strong communicator, and a natural problem-solver who can turn challenging situations into positive guest experiences.

Position Responsibilities

• Provide a warm, professional, and welcoming experience for all guests.
• Handle guest check-ins, checkouts, reservations, room assignments, and special requests accurately and efficiently.
• Process credit card transactions, authorizations, payments, refunds, and guest billing in accordance with hotel policies.
• Verify guest identification, payment methods, and reservation details to ensure accuracy and security.
• Monitor guest folios and identify billing discrepancies, declined credit cards, or outstanding balances for timely resolution or escalation.
• Address guest complaints confidently, demonstrate strong de-escalation skills, and provide appropriate service recovery within established guidelines.
• Promote room upgrades, early check-ins, late checkouts, and other revenue-generating opportunities.
• Actively promote and enroll guests in the Choice Privileges loyalty program.
• Communicate effectively with Housekeeping, Engineering, Food & Beverage, and other departments to ensure seamless guest experiences.
• Respond promptly and professionally to guest inquiries through phone, email, and hotel messaging platforms.
• Maintain accurate reservation notes, guest requests, incident reports, and shift handover documentation.
• Complete daily front desk checklists, assigned reports, and shift responsibilities.
• Follow hotel policies regarding cancellations, room rates, payment collection, and guest privacy.
• Maintain a clean, organized, and professional front desk and lobby environment.
• Escalate urgent guest concerns, security matters, and unresolved operational issues to management promptly.
• Perform additional duties as assigned by hotel management.

Education & Experience

• Previous hotel front desk or hospitality experience preferred.
• Experience with hotel property management systems; Choice Advantage preferred.
• Strong customer service, communication, and problem-solving skills.
• Ability to remain calm, professional, and confident when handling challenging guest situations.
• Excellent attention to detail, organizational skills, and ability to multitask.
• Comfortable handling credit card transactions and guest billing.
• Ability to work independently while supporting a team-oriented environment.
• Basic computer skills and ability to learn hotel systems quickly.
• Flexible availability, including mornings, evenings, weekends, and holidays.

Our Perks & Benefits

Competitive Compensation

We offer a highly competitive salary that reflects your skills and experience.

Health Coverage

• Medical, Dental, and Vision insurance
• Ancillary Benefits to support your well-being
• 401(k) with company contribution

Work-Life Balance

• Paid Time Off (PTO) (based on FT or PT status)
• Paid Sick Leave to take care of yourself when needed (based on FT or PT status)

Career Growth & Support

• On-the-job training and mentorship
• Clear pathways for advancement within the company

Extra Perks

• Associate Referral Program - get rewarded for bringing in top talent
• Hotel Discounts - enjoy the exclusive rates at our properties
• Daily Pay - Access to your pay when you want it!

#HCareers

ABOUT US

24seven Hotels is a premium-branded lifestyle and select-service-focused hotel management company that believes better is always possible-for our investors, our partners, our associates and our guests. We operate in a sweet spot-large enough to be well-resourced and effective; small and specialized enough to offer accessibility and expertise in operations, investment and development. As a company, we value one-on-one relationships above all else. Whether you're an associate, a partner or an investor/owner, we're here for you-day in and day out. Ensuring our associates are able to successfully grow in their careers, and our owners are able to successfully grow their investment.

Our hotel brand partners include Marriott, Hilton, Hyatt, IHG and Choice.

For more information on Twenty Four Seven Hotels, visit www.247hotels.com. Instagram: @247hotels Facebook: @247hotels

Twenty Four Seven Hotels is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Twenty Four Seven Hotels does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws

Notice to California applicants:

The California Privacy Rights Act requires that applicants be informed that Twenty Four Seven Hotels will collect certain personal information during the application process. Personal information collected may include each applicant's real name, email address, postal address, and similar identifiers. Additionally, Twenty Four Seven Hotels may collect professional and employment-related information, and education information. Twenty Four Seven Hotels does not collect sensitive personal information during the application process.

Twenty Four Seven Hotels will use the personal information collected to contact and communicate with applicants, and to assess each applicant's qualifications for the job(s) to which they apply. Twenty Four Seven Hotels may also use and share Personal Information as reference checks are conducted. Twenty Four Seven Hotels may also share certain Personal Information provided by applicants to service providers who are engaged by Twenty Four Seven Hotels to conduct criminal background checks. The Personal Information collected will be retained at least two years from the time an application is submitted, and may be retained as long as seven years after termination of employment for applicants who are employed by the Company. Twenty Four Seven Hotels does not sell Personal Information provided by applicants.

Applicants have the right to request that Personal Information collected by Twenty Four Seven Hotels during the application process be deleted or to request that inaccurate Personal Information be corrected by submitting the request in writing to Twenty Four Seven Hotels, 19800 MacArthur Boulevard, Suite 1100, Irvine, CA 92612 or by contacting the People Resources and Development Department by dialing 949-734-6400.