Hotel Front Desk Agent – Guest Experience Champion

Embassy Suites by Hilton - Berkeley Heights; Berkeley Heights (NJ); On-site; USD 26,174 - 27,552; Full time

Benefits offered by this job

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

Embassy Suites by Hilton - Berkeley Heights in New Jersey seeks friendly Front Desk Agent to greet guests, check in/out, and provide outstanding service at a four-diamond hotel. You will assist guests with information, recommendations, and resolve questions with professionalism and empathy.

Responsibilities include handling cash and card transactions, maintaining a tidy front desk, collaborating with other departments, and supporting a positive guest experience while working flexible hours

Qualifications

• Minimum high school diploma required; hospitality experience a plus.
• Excellent communication and interpersonal skills.
• Cash handling experience required.
• Ability to resolve guest issues with professionalism and empathy.
• Proficiency with hotel property management software is a plus.
• Strong organizational and multitasking abilities; attention to detail.
• Availability to work flexible schedules, including evenings, weekends, and holidays.

Responsibilities

• Provide exceptional guest service at check-in and check-out.
• Respond promptly to guest inquiries and resolve issues with professionalism.
• Assist guests with local recommendations and information about hotel amenities.
• Collaborate with other departments to ensure seamless guest experiences.
• Maintain a clean and organized front desk area and handle transactions accurately.

Skills

Customer service

Communication

Cash handling

Problem solving

Attention to detail

Organizational skills

Multitasking

Flexible schedule

Education

High School diploma or equivalent

Tools

Hotel PMS software

Job description

Embassy Suites by Hilton - Berkeley Heights in New Jersey seeks friendly Front Desk Agent to greet guests, check in/out, and provide outstanding service at a four-diamond hotel. You will assist guests with information, recommendations, and resolve questions with professionalism and empathy.

Responsibilities include handling cash and card transactions, maintaining a tidy front desk, collaborating with other departments, and supporting a positive guest experience while working flexible hours