Front Desk Agent

Embassy Suites by Hilton Berkeley Heights; Berkeley Heights (NJ); On-site; USD 21,593 - 30,754; Full time

Benefits offered by this job

Medical coverage

Dental & Vision coverage

Telehealth service

Hotel discounts

Tuition reimbursement

Paid time off

Job summary

Embassy Suites by Hilton Berkeley Heights in New Jersey is seeking a Front Desk Agent to welcome guests and provide outstanding service. You will handle check-ins/outs, respond to inquiries, and offer local recommendations in a friendly, professional manner.

Previous hospitality experience is a plus; strong communication, cash handling, and organizational skills are essential. Flexible scheduling including evenings and weekends is required.

Qualifications

• Experience in customer service; hospitality background preferred.
• Excellent communication and interpersonal skills.
• Cash handling experience required.
• Ability to stay calm under pressure and solve problems.
• Familiarity with hotel property management software is a plus.

Responsibilities

• Provide exceptional customer service and create a positive first impression for guests.
• Handle guest check-ins and check-outs accurately and efficiently.
• Respond to guest inquiries and resolve issues with professionalism and empathy.
• Assist guests with local attractions, dining options, and hotel amenities.
• Collaborate with other departments to ensure seamless guest experiences.
• Maintain a clean, organized front desk area and handle transactions accurately.

Skills

Customer service

Communication

Cash handling

Problem solving

Technical skills

Organization

Flexibility

High School diploma

Education

High School diploma

Tools

PMS software

Job description

Embassy Suites by Hilton — Berkeley Heights, located in New Jersey, is seeking dedicated individuals to join our team! This modern, all-suite hotel offers exceptional service and amenities to our guests. With positions available in front desk, housekeeping, food and beverage, event planning, and more, there are ample opportunities for career growth and advancement. Our hotel features spacious suites, upscale facilities, and a warm, welcoming environment, creating an exciting work environment.

Overview

Are you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our dynamic hospitality team as a Front Desk Agent and be the welcoming face of our beautiful, four‑diamond hotel. As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment they arrive.

Whether you're new to the industry or have previous experience in hospitality, this is an excellent opportunity to advance your career!

Summary

• Provide exceptional customer service, creating a positive first impression for guests
• Efficiently handle guest check‑ins and check‑outs, ensuring accuracy and efficiency
• Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy while developing valuable problem‑solving skills
• Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
• Collaborate with other departments to ensure seamless guest experiences
• Maintain a clean and organized front desk area
• Handle cash and credit card transactions accurately
• Demonstrate a strong attention to detail and a proactive approach to guest satisfaction

Join our team and embark on a rewarding career in hospitality, where you can make a real difference in our guests' stays. Apply now to become a Front Desk Agent and be part of a passionate team committed to delivering exceptional service!

Qualifications

• Previous experience in a customer service role, preferably in a hotel or hospitality environment (a plus)
• Excellent communication and interpersonal skills
• Previous cash handling experience required
• Strong problem‑solving abilities and the ability to remain calm under pressure
• Proficiency in computer systems and knowledge of hotel property management software (a plus)
• Outstanding organizational and multitasking skills
• Availability to work flexible schedules, including evenings, weekends, and holidays
• High School diploma or equivalent

Benefits

Davidson Hospitality Group is an award‑winning, full‑service hospitality management company overseeing hotels, restaurants, dining, and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company.

• Multiple tiers of medical coverage
• Dental & Vision coverage
• 24/7 telehealth service
• Free maintenance medications
• Pet insurance
• Hotel discounts
• Tuition reimbursement
• Paid time off (vacation, sick, bereavement, and holidays)
• 401(k) match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.

EOE AA – Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hospitality is a drug‑free workplace. Pre‑employment drug test and background check required. We participate in E‑Verify.

Salary Range

USD $19.00 - USD $19.50 /Hr.