Front Desk Agent — Create Memorable Guest Experiences

Embassy Suites by Hilton Berkeley Heights; Berkeley Heights (NJ); On-site; USD 21,593 - 30,754; Full time

Benefits offered by this job

Medical coverage

Dental & Vision coverage

Telehealth service

Hotel discounts

Tuition reimbursement

Paid time off

Job summary

Embassy Suites by Hilton Berkeley Heights in New Jersey is seeking a Front Desk Agent to welcome guests and provide outstanding service. You will handle check-ins/outs, respond to inquiries, and offer local recommendations in a friendly, professional manner.

Previous hospitality experience is a plus; strong communication, cash handling, and organizational skills are essential. Flexible scheduling including evenings and weekends is required.

Qualifications

• Experience in customer service; hospitality background preferred.
• Excellent communication and interpersonal skills.
• Cash handling experience required.
• Ability to stay calm under pressure and solve problems.
• Familiarity with hotel property management software is a plus.

Responsibilities

• Provide exceptional customer service and create a positive first impression for guests.
• Handle guest check-ins and check-outs accurately and efficiently.
• Respond to guest inquiries and resolve issues with professionalism and empathy.
• Assist guests with local attractions, dining options, and hotel amenities.
• Collaborate with other departments to ensure seamless guest experiences.
• Maintain a clean, organized front desk area and handle transactions accurately.

Skills

Customer service

Communication

Cash handling

Problem solving

Technical skills

Organization

Flexibility

High School diploma

Education

High School diploma

Tools

PMS software

Job description

Embassy Suites by Hilton Berkeley Heights in New Jersey is seeking a Front Desk Agent to welcome guests and provide outstanding service. You will handle check-ins/outs, respond to inquiries, and offer local recommendations in a friendly, professional manner.

Previous hospitality experience is a plus; strong communication, cash handling, and organizational skills are essential. Flexible scheduling including evenings and weekends is required.