Hotel Front Desk Agent - Flexible Hours & Growth Path

Rolling Hills Hospitality, LLC; Cincinnati (OH); On-site; USD 22,000 - 23,000; Full time

Job summary

Rolling Hills Hospitality, LLC in Cincinnati is seeking a hotel front desk agent to welcome guests, register arrivals, and manage guest accounts for a smooth, enjoyable stay.

You will handle phone inquiries, assist with room bookings, process payments, and collaborate with housekeeping to ensure rooms are ready while delivering exceptional customer service in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• At least 1 year in hospitality/front desk preferred.
• Able to stand for 8 hours and handle a fast-paced environment.

Responsibilities

• Welcome, register, check-in/out guests and provide keys.
• Record guest info and secure payment details accurately.
• Answer calls and assist with room bookings and rates.
• Resolve guest concerns and coordinate with housekeeping.
• Maintain up-to-date guest accounts and records.

Skills

Customer service

Interpersonal skills

Time management

Organizational skills

Reservation systems

Microsoft Office

Education

High school diploma or GED

Tools

Reservation management systems

Microsoft Office

Job description

Rolling Hills Hospitality, LLC in Cincinnati is seeking a hotel front desk agent to welcome guests, register arrivals, and manage guest accounts for a smooth, enjoyable stay.

You will handle phone inquiries, assist with room bookings, process payments, and collaborate with housekeeping to ensure rooms are ready while delivering exceptional customer service in a fast-paced environment.