Guest Service Representative-Embassy Suites Uptown Charlotte

CMC Hotels; Charlotte (NC); On-site; CAD 36,000 - 50,000; Full time

Benefits offered by this job

Paid Vacation

Paid Personal Leave

7 Paid Holidays

401K program

BCBS Health Insurance

Dental and Vision Coverage

Short and Long Term Disability

Job summary

CMC Hotels’ Embassy Suites Uptown Charlotte is seeking a Guest Service Representative to deliver warm, efficient check-in and check-out and to provide guests with clear information about hotel policies and amenities.

We value prior hotel experience, self-motivation and reliability, and we support growth with a solid benefits package including paid vacation, paid personal leave, holidays, 401K, health, dental and vision coverage, plus disability protection.

Qualifications

• Previous hotel experience is highly desired.
• Be self motivated and able to work independently.
• Strong work ethic and a desire to succeed.
• Clean background check, and reliable transportation a must.
• Solid basic accounting and math skills; be comfortable with computers and have excellent customer service and communication skills.

Responsibilities

• Interfacing with the previous shift and managers to be updated on hotel activities.
• Provide expedient check-in/check-out service.
• Be knowledgeable of hotel property and in-house events.
• Provide guests with information concerning hotel policies and amenities/services.
• Assistance in reaching monthly brand standard goals in regards to customer service, employee training and brand recognition.

Job description

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Guest Service Representative-Embassy Suites Uptown Charlotte

Are you looking for a Company you can "GROW" with, Look no farther, CMC Hotels can provide this opportunity to you. We believe in Growing People. Our people are the Heart of our organization. The growth and success of our portfolio will be possible by the contribution of our associates who will be recognized, grow and succeed with us.

We offer our associates an array of benefits, based on eligibility, including:

• Paid Vacation
• Paid Personal Leave
• 7 Paid Holidays
• 401K program
• BCBS Health Insurance
• Dental and Vision Coverage
• Short and Long Term Disability

Job Duties include but are not limited to:

• Interfacing with the previous shift and managers to be updated on hotel activities.
• Provide expedient check-in/check-out service.
• Be knowledgeable of hotel property and in-house events.
• Provide guests with information concerning hotel policies and amenities/services.
• Assistance in reaching monthly brand standard goals in regards to customer service, employee training and brand recognition.

Job Requirements:

• Previous hotel experience is highly desired.
• Be self motivated and able to work independently.
• Strong work ethic and a desire to succeed.
• Clean background check, and reliable transportation a must.
• Must possess solid basic accounting and math skills, be comfortable with computers and have excellent customer service and communication skills.