Hotel Front Desk Agent

Buffalo Lodging Associates, LLC; Wayne (NJ); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Savings Plan

Paid Vacation and Sick Time

Hotel Discounts

Tuition Reimbursement

Flexible Spending Account

Company Paid Life Insurance

Employee Assistance Program

Wellness Programs

Job summary

Buffalo Lodging Associates, a hotel management company, is seeking a Full-Time Guest Services Representative at Residence Inn by Marriott-Wayne, NJ. You will greet guests, complete check-in/out, handle payments, and assist with reservations using the hotel management system.

The role requires strong customer service in a hotel setting, familiarity with Marriott brands is a plus, and a high school diploma or equivalent is preferred. A valid driver’s license is required for shuttle duties.

Qualifications

• Hotel front desk experience preferred.
• High School diploma or equivalent preferred.
• Computer knowledge including intranet, PMS, Word and Excel preferred.
• Must have valid driver's license.

Responsibilities

• Greet guests and handle check-in/check-out in the property management system.
• Handle cash, credit card information and goods at the property.
• Identify guest needs and provide information about hotel services.
• Take reservations and manage updates/cancellations in the system.
• Drive hotel shuttle.

Skills

Customer service

Hotel front desk experience

Marriott experience

Education

High School diploma or equivalent

Tools

Property management system

Microsoft Word

Microsoft Excel

Job description

Residence Inn by Marriott-Wayne, 30 Nevins Road, Wayne, NJ 07470

We are currently looking for a Full-Time Guest Services Representative to join our front desk Team! Our Residence Inn® by Marriott in Wayne, with 118 full suites, is nestled in a peaceful corner of northern New Jersey. When our guests visit William Paterson University or attend a wedding at The Brownstone or The Tides Estate, there’s no closer hotel. Ice . We are an extended stay hotel, and our suites have full kitchens including a fridge, microwave, and utensils. A great place to stay, a great place to work. The Residence Inn is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.

Responsibilities

The Guest Services Representative/Front Desk Agent is the face of the hotel, and provides superior service to all guests. Responsibilities include:

• Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
• Handles cash, credit card information and goods at the property
• Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
• Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
• Drive hotel shuttle

Typical Schedule

Evening Shifts: 3 PM – 11 PM, Weekend and Holidays Availability needed.

Driver Requirements

Must have a valid driver's license as this position requires driving the hotel shuttle occasionally.

About Buffalo Lodging Associates

Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.

What You Bring

The ideal candidate is one who embodies Buffalo Lodging’s culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows:

• Customer Service experience, in a hotel setting preferred.
• Marriott experience is a plus.
• High School diploma or equivalent is preferred.
• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
• Must have valid drivers license, and acceptable driving history subject to company approval.

What We Offer You

At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:

• Paid Weekly (Every Friday!)
• Medical, Dental & Vision Insurance
• Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement
• Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• Long-Term Disability Insurance
• Employee Assistance Program
• Hotel Discounts – for You, Your Friends and Family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events
• Learning and Development Opportunities
• Employee Referral Program

Rate of Pay: $17.50/hr

Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.